Process Coach (Water Production)

Thames Water; Reading; Hybrid; GBP 48,000; Full time

Job summary

A major water utility company is seeking a Process Coach for Water Production to enhance team competencies under the Licence to Operate programme. This hybrid role involves monitoring training, coaching, and assessments. Candidates should possess a full UK Driving licence and relevant experience in water production or networks. A starting salary of £47,680 plus additional benefits is offered.

Benefits

Annual Leave: 26 days

Company Car Allowance

Generous Pension Scheme

Performance Related Pay Plan

Access to health and wellbeing benefits

Qualifications

• Full UK Driving licence is required.
• Experience within the water production or water network environment.
• Experience in mentoring/coaching/assessing.

Responsibilities

• Coordinate training and competency assessments.
• Develop individual competency plans for personnel.
• Monitor and report on performance against the LTO plan.

Skills

Mentoring

Coaching

Assessment

Training skills

Job description

Overview

We are looking for a Process Coach (Water Production) to join Thames Water on a fixed term basis until 1st July 2026.

The role of a Process Coach is to develop and assess the competencies of individuals participating in the company’s Licence to Operate (LTO) programme for Water Production. To articulate and demonstrate high standards of operational excellence within front-line operational teams through developing, delivering and assessing Licence to Operate (LTO) competency plans for individuals, teams and regions in line with the Thames Water values, policies and procedures.

What will you be doing as a Process Coach

• You will be responsible for coordinating training, coaching, competency assessment, and task observations in line with the LTO process.
• Develop individual competency plans for personnel within Water, ensuring their learning material is updated and relevant, and ensuring all personnel have the same journey.
• Monitor and report on performance against the LTO plan and lead on initiatives for the development of the LTO, as necessary.
• Drive engagement with the Licence to Operate programme and manage expectations by acting upon feedback and raising issues.
• Provide guidelines with industry standards on how to develop individual competency plans.
• Monitor and provide feedback on the delivery of individual competency plans through creating exercises to identify learning gaps to enable the individual to continuously achieve a licence to operate.

Base location: Hybrid - Clearwater Court - RG1 8DB, Hybrid - Farmoor (WTW), Hybrid - Fobney (WTW) - RG2 0SF, Hybrid - Hampton (WTW) - TW12 2ES, to be discussed at the interview stage, which base location will suit you best.

Work Pattern: 36 hours per week, Monday to Friday, 08:00 – 16:30. This is a hybrid role that will involve working in the field, office and home.

What should you bring to the role?

The essential criteria to help you succeed in this role:

• Full UK Driving licence is required.
• Experience within the water production or water network environment.
• Experience in mentoring/coaching/assessing.
• Great training, coaching, and/or assessment skills.

Additional skills and experiences would be great to have/bring:

• Internal quality assurance experience is desirable but not essential.

What’s in it for you?

• Starting salary of £47,680 per annum plus a car allowance.
• Annual Leave: 26 days per year, increasing to 30 with length of service (plus bank holidays).
• Company Car Allowance Provided.
• Generous Pension Scheme through AON.
• Generous Paternity Leave: 4 weeks paid, plus an optional 2 weeks unpaid.
• Enhanced Maternity Leave: 26 weeks full pay and 13 weeks half pay.
• Pension: Maximum of 12% = 2x employee contribution.
• Performance Related Pay Plan (PRPP): Max (of salary) = 10%. On Target (of salary) = 5%.
• Access to benefits for health, wellbeing and finances – such as annual health MOTs, physiotherapy, counselling, Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, serving more than 16 million customers daily. We aim to build a better future for all and invite passionate and skilled people to help us achieve our goals.

Working at Thames Water

Thames Water offers a unique, rewarding, and diverse workplace where you can make a difference. We provide meaningful career opportunities, flexible working arrangements and excellent benefits. We support your sustainable and successful career while protecting the world of water for future generations.

Real purpose, real support, real opportunities. Come and join the Thames Water family.

Equality and accessibility

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and aim to support you throughout the recruitment process. If you need adjustments, please let us know so we can help.

Disclaimer: due to the high volume of applications we may close the advert earlier than the advertised date; please apply as soon as possible.