Problem & Change Analyst (24 Month FTC)

ABN Feeds; Peterborough; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading feed manufacturing company in Peterborough seeks a Problem & Change Analyst for a 24-month fixed-term contract. The ideal candidate will manage change requests and investigate recurring issues to enhance service performance. This hybrid role requires a strong background in change management and analytical skills. Offering competitive benefits, including a pension scheme and a bonus structure.

Benefits

Up to 10% Bonus

Employee Assistance Programme

Discounts on ABF products

Opportunity to buy additional holiday

Contributory pension up to 10%

Qualifications

• Practical experience in a change and/or problem management role.
• Good understanding of IT service management best practices.
• Skilled in analysing data to identify trends and make informed decisions.

Responsibilities

• Manage change requests across multiple business units.
• Investigate recurring issues to improve service performance.
• Coordinate root cause investigations involving internal teams and suppliers.

Skills

Change management experience

Analytical skills

Communication skills

Stakeholder management

ITIL Foundation certification

Proficient in Microsoft 365

Experience with Azure and Power BI

Education

ITIL Foundation certification (v3 or v4)

Tools

ServiceNow

Power BI

Job description

Overview

Job Title: Problem & Change Analyst (24 Month FTC)

Location: Peterborough (Hybrid)

ABF’s Business Technology Services (BTS) team is looking for a Problem & Change Analyst to join our collaborative, customer-focused delivery function. You’ll manage change requests across multiple business units and investigate recurring issues to improve service performance. This is a two-year fixed-term contract and a hybrid role based in Peterborough, with a minimum of one day per week in the office.

What You’ll Be Doing

• Review and assess change requests for quality, clarity, risk, and potential business impact across infrastructure and systems.
• Support or facilitate presentation of changes to the Change Advisory Board (CAB), and follow up on actions to ensure smooth implementation.
• Use incident data to identify trends, spikes, and recurring issues, raising problem records and prioritising them based on impact.
• Coordinate root cause investigations involving internal teams, end-users, and external suppliers to identify and resolve underlying issues.
• Track changes and problem resolution effectiveness through system data and user feedback to ensure ongoing service improvement.
• Maintain accurate and detailed records of all change and problem activities using the ITSM tool.
• Build effective relationships across BTS and business unit teams, ensuring consistent communication and stakeholder engagement.
• Support reporting and insights for upcoming changes and ongoing problem investigations using Excel and/or Power BI.

What You’ll Bring

• Practical experience in a change and/or problem management role, ideally with a focus on structured change control processes.
• ITIL Foundation certification (v3 or v4) is essential, with a good understanding of IT service management best practices.
• Proficient analytical skills and attention to detail - skilled in working with data to identify trends and make informed decisions.
• Proficient communication and stakeholder management skills, with experience collaborating across technical and business teams.
• Familiarity with Microsoft 365, Azure, Power BI and ITSM tools such as ServiceNow.
• A motivated, solutions-focused mindset - able to manage competing priorities and drive issues to resolution.
• Comfortable hosting occasional late-day meetings to accommodate North American colleagues.
• A collaborative and customer-focused approach, aligned with ABF’s values of being progressive, committed, trustworthy and collaborative.

Location

Hybrid, a mix of office and homeworking. The role will be based at our Peterborough offices on the Lynchwood Business Park. The office has recently been renovated and offers a modern work environment, good transport links, and on-site facilities. Please note, this role may require occasional travel to other ABF sites in the UK.

About The Company

Associated British Foods Business Technology Services are continually reviewing our benefits to ensure our staff feel rewarded. ABF is a global group with diverse operations in food processing and retail. Our BTS team delivers centralised IT infrastructure and services to ABF businesses across 185 locations in 23 countries, supported by nearly 200 staff. Our customers are at the heart of what we do, and we’re looking for people who are eager to join us in supporting and delivering this vision.

Benefits

• AB Foods BTS match up to 10% pension (contributory)
• Up to 10% Bonus
• Opportunity to buy up to 5 days holiday per calendar year
• Discounts on ABF products such as Twinings, Silverspoon, Pataks and Ryvita
• 24/7 free and confidential access to an Employee Assistance Programme

We’re looking for dedicated and conscientious people who embrace and live our values. If you are an individual who thrives in a collaborative, trusting and pioneering work environment, ABF could be the right company for you. All recruitment activities into our ABF BTS team are supported by our AB Agri business.

Making your application

Ready to apply? Register your details and upload your CV via our careers website. If responses to this vacancy are high, we may close the application period before the indicated date. If you need any adjustments during the recruitment process, email [e-mail].

As part of your application, you may be asked to answer equal opportunities questions. This information is anonymised and separate from your application and can be declined without impact on your application.

ABF BTS recruitment is supported by our AB Agri group. We politely request no contact from recruitment agencies or media sales. We have a PSL and do not accept speculative CVs or related fees from agencies.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Project Management and Information Technology

Industries

• Animal Feed Manufacturing