Private Patient Coordinator

Newmedica; England; On-site; GBP 26,000; Full time

Job summary

A leading healthcare provider in England seeks a Private Patient Coordinator. This role ensures a fantastic patient experience, managing queries and supporting patients through their treatment pathway. Ideal candidates should have a strong customer service background, excellent admin skills, and the ability to assist patients who may be anxious. The position is full-time, located in Whiteley, offering a salary of £26,000 and various employee benefits including annual leave and a pension scheme.

Benefits

£26,000 salary

25 days annual leave plus bank holidays

Company pension scheme

Free eye tests

Discounted or free glasses

24/7 wellbeing service

Learning and development opportunities

Friendly multidisciplinary team

Qualifications

• Experience in a customer service role with a passion for excellent service.
• Ability to reassure and support anxious patients in a healthcare setting.
• Excellent communication skills and comfort with administrative tasks.

Responsibilities

• Ensure private patients have a fantastic experience from first contact.
• Manage initial enquiries and referrals within required KPIs.
• Provide general administrative support in a busy clinic setting.

Skills

Customer service experience

Healthcare experience (advantageous)

Excellent administration skills

Empathetic approach

Microsoft Office proficiency

Outstanding communication skills

Team player

Job description

Who are we

Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatient appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health.

We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We are thrilled to say that following an independently conducted survey of Newmedica colleagues we have been certified as a Great Place to Work for the second year. This is a global benchmark that recognises employers who provide an outstanding employee experience.

Role overview

We are looking for a Private Patient Coordinator to join our Whiteley site. This will be 37.5 hours over 5 days a week, with some weekends on a rota basis if needed.

As Private Patient Coordinator your role will be to ensure that all of our private patients have a fantastic experience throughout their journey with us from first contact to the end of their treatment pathway. This will include meeting and greeting them on the day of their appointments and treatments. We aim to offer our private patients a truly personalised service and this role is key to ensuring that they feel supported by someone they know and trust.

You will be the central point of contact for all telephone queries regarding private patients and also for ensuring all initial enquiries and referrals are dealt with within the required KPIs. You will also undertake general administrative tasks.

Our clinics are busy, so we are looking for someone who can manage a busy and varied workload. We are looking for someone who is incredibly customer focused with the ability to provide a first‑class service to patients.

The thought of eye surgery can be a daunting prospect for patients. You will need to have an empathetic approach and be able to put others at ease.

What skills and experience do I need

• Experience in a customer service role and a passion for delivering excellent service
• Experience in a healthcare environment would be advantageous but not essential
• Excellent administration skills
• The ability to reassure and support patients in a healthcare setting where people may be nervous or anxious about treatment
• Excellent computer skills. Comfortable with Microsoft Office products and the ability to learn new systems
• Outstanding communication skills
• A good team player – happy to jump in and support others when required

What we’re offering

• A salary of £26,000
• 25 days annual leave plus bank holidays
• A company pension scheme
• Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 wellbeing/counselling/advice service, death in service cover, and the Blue Light discount scheme
• An environment where your learning and development is supported through a range of learning tools and courses
• Working with a friendly multidisciplinary team passionate about improving the lives of our patients
• A bright, spacious and modern working environment built to the highest standards

If you would like an informal chat about the opportunity or to request a job description please contact us.

Our employment offers are subject to receipt of satisfactory pre‑employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application, which we will pay for.

At Newmedica we actively promote diversity and equal opportunities and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job regardless of any protected characteristics.

Newmedica is fully committed to safeguarding the welfare of all people irrespective of gender, age, disability, sexual orientation, race, language or social origin.