Private Banking Manager - Swindon

HANDELSBANKEN PLC; Swindon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial institution in Swindon is seeking a highly motivated Private Banking Manager to manage and develop a portfolio of private banking customers. The role involves winning new customers through proactive business development and maintaining excellent customer relationships. Ideal candidates will have a strong understanding of the Bank's Credit Policy, proven relationship management skills, and the ability to deliver exceptional customer service. The company offers competitive salaries, medical insurance, and a generous pension scheme.

Benefits

Private medical insurance

Income protection

Life assurance

15% pension contribution

Qualifications

• Proven track record in relationship and portfolio management.
• Strong knowledge of the Bank's Credit Policy and processes.
• Experience with lending documentation/security and AML/KYC procedures.

Responsibilities

• Maintain and develop a portfolio of private banking customers.
• Identify and win prospective new customers through business development.
• Ensure lending decisions comply with the Bank's Credit Policy.

Skills

Relationship management

Business development

Interpersonal communication

Attention to detail

Education

Relevant financial qualifications

Job description

Job Introduction

We now have an exciting opportunity for a highly motivated Private Banking Manager to join the Swindon branch.

You will be responsible for the maintenance and development of a customer portfolio. You will be responsible for the winning and on-boarding of new customers via proactive and focused business development activities.

You will have full responsibility for all aspects of customer relationships within the portfolio (excluding Regulated Mortgage activity) including preparation of credit applications, customer analysis, annual reviews, documentation completion, covenant compliance and profitability.

Main Responsibilities

• Responsible for the maintenance and development of a portfolio of private banking customers. Building relationships with customers and ensuring customer satisfaction through the provision of excellent customer service.
• Identifying, meeting and winning prospective new customers/introducers by outlining how we work and what we can offer in terms of service and facilities.
• Demonstrating a sound understanding of, and an ability to work within the Bank's Credit Policy, ensuring lending decisions are within the lending discretion awarded by the Branch Manager.
• The ability to interpret financial information provided by customers, evaluate lending propositions, assess & formulate risk ratings correctly and structure transactions.
• Using the appropriate Bank systems to complete Credit applications and annual reviews.
• To develop and maintain a sound understanding of the local market, and to maintain relationships with professional firms and introducers.
• A demonstrable understanding of the products offered by Handelsbanken and a good understanding of competitor products, relevant industry and market driven trends.
• General administration, preparation of legal documentation for accounts, personal loans and mortgages, maintaining customer's files (including CDD/AML requirements), preparing annual reviews and making payments.

Ideal Candidate

Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying…

• Applicants with a proven track‑record in relationship and portfolio management are welcomed. The successful candidate will have understanding of the Bank's Credit Policy and processes and will take the initiative to drive their own performance. They will have demonstrable knowledge of the Bank's suite of private banking products and a good understanding of competitor products, relevant industry and market driven trends. The applicant will take ownership of their portfolio and have strong business development capabilities.
• The successful applicant will have the ability to build strong professional relationships at all levels and represent Handelsbanken effectively. There will be significant contact with customers and external professionals and effective interpersonal and communication skills (both written and verbal) are therefore essential.
• The applicant must be a strong team player, flexible, proactive and conscientious and bring a positive attitude. The successful candidate will work with integrity and discretion and be able to work effectively under pressure.
• The successful candidate will have full appreciation of the need to provide and be able to deliver an exceptional level of service to existing and potential customers. They will have strong attention to detail and an organised approach to work, and will be able to demonstrate their ability to work with high levels of accuracy.
• Previous experience in dealing with lending documentation/security and AML/KYC procedures for personal customers/transactions would be advantageous.

Company Information

Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long‑term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products.

The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio‑economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.

Check our Handelsbanken website for further information

What is in it for you?

• We have a wide range of learning and development available, empowering and enabling our colleagues to take ownership of their own development.
• Competitive Salary and an extensive range of benefits is provided, including private medical insurance, income protection and life assurance
• A market‑leading pension contribution of 15% paid by the bank, which can be invested in a wide range of funds (including ESG and Shariah funds)

Application next steps

Your journey with us begins once you have submitted your application. One of our Handelsbanken recruiters will be reviewing your details and will later organise a phone conversation if you match the role requirements. If there is a mutual fit, we will extend an invitation for you to participate in an interview.

How can we support you to be your best self?

Our Talent Acquisition team will be happy to provide support e.g. if you need additional time to prepare for an interview or you have any requirements for any part of the interview/hiring process - just let us know by email [e-mail].