Principal D365 CE Consultant

Shape IT Recruitment; Greater London; On-site; GBP 80,000 - 110,000; Full time

Job summary

A leading Microsoft Solutions Partner is seeking a Principal D365 CE Consultant to lead end-to-end implementations of Dynamics 365 Customer Engagement. In this senior, client-facing role, you will own solution design, mentor teams, and provide strategic guidance to senior stakeholders. The ideal candidate will have strong hands-on experience with Dynamics 365 CE, a proven track record in delivering complex implementations, and confidence in presenting to senior stakeholders. Microsoft certifications are a plus.

Qualifications

• Experience across D365 CE modules such as Sales, Customer Service, or Marketing.
• Proven track record delivering complex D365 CE implementations.
• Experience in a Microsoft Partner or consultancy environment.

Responsibilities

• Lead end-to-end D365 CE implementations.
• Own solution design across core CE modules.
• Mentor and support consultants and developers.

Skills

Strong hands-on experience with Dynamics 365 CE

Confident running workshops

Strong knowledge of the Power Platform

Job description

We are partnering with a leading Microsoft Solutions Partner that is expanding its Dynamics 365 Customer Engagement (CE) practice and is seeking a Principal D365 CE Consultant to play a key leadership role in delivering enterprise-scale projects.

This is a senior, client-facing role for someone who enjoys owning solution design, leading delivery teams, and acting as a trusted advisor to customers. You will shape end-to-end solutions, guide project teams, and support the growth of the consulting practice.

Responsibilities

• Lead end-to-end D365 CE implementations
• Own solution design across core CE modules
• Run discovery workshops and translate business needs into scalable solutions
• Act as the senior technical and functional authority on projects
• Mentor and support consultants and developers
• Manage senior stakeholders and provide strategic guidance
• Support pre-sales activities when required

Requirements

• Strong hands-on experience with Dynamics 365 CE
• Experience across modules such as Sales, Customer Service, Field Service, or Marketing
• Proven track record delivering complex D365 CE implementations
• Strong knowledge of the Power Platform (Power Apps, Power Automate, Dataverse)
• Confident running workshops and presenting to senior stakeholders
• Experience working in a Microsoft Partner or consultancy environment

Nice to Have

• Microsoft certifications (MB-210, MB-220, MB-230 or similar)
• Experience with Azure integrations
• Previous experience in a Lead Consultant or Solution Architect role

How to Apply

If you’re a senior D365 CE professional ready to step into a leadership role, we’d love to hear from you.