Primary Care Receptionist & Care Coordinator

NHS; Norwich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare provider in Norwich is seeking trained SystmOne receptionists for both full-time and part-time roles. Successful applicants will assist patients and manage inquiries in a busy environment, ensuring excellent customer service and administrative support. The ability to start at 8 AM and work until 6:30 PM is essential. This position offers competitive pay, 5 weeks of annual leave, and various benefits including training opportunities.

Benefits

Competitive pay

5 weeks annual leave plus bank holidays

NHS pension

Uniform

Complimentary Refreshments

Free parking

Training opportunities

Annual salary review

Social events

Structured environment with regular appraisal and feedback

Qualifications

• Experience working as a medical receptionist in general practice is desirable.
• Ability to work in a busy environment and manage various tasks.
• Understanding of patient confidentiality.

Responsibilities

• Provide general assistance to the Practice team and present a positive image.
• Manage patient inquiries and facilitate access to relevant services.
• Perform administrative duties to support the Practice and clinical staff.

Skills

Customer service skills

Ability to multitask

Excellent communication

Empathy towards patients

Flexibility in working hours

Education

GCSE grade A to C in English and Maths

NVQ level 2 in Health and Social Care or Administration

Job description

A healthcare provider in Norwich is seeking trained SystmOne receptionists for both full-time and part-time roles. Successful applicants will assist patients and manage inquiries in a busy environment, ensuring excellent customer service and administrative support. The ability to start at 8 AM and work until 6:30 PM is essential. This position offers competitive pay, 5 weeks of annual leave, and various benefits including training opportunities.