Premium Customer Experience Agent — Technical Support

Fortune Brands; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading global home brand is seeking a Customer Consumer Agent to deliver exceptional customer service and support high-end products. The role requires a minimum of 2 years in customer service, excellent communication skills, and the ability to manage customer inquiries effectively. You will collaborate with various departments and ensure customer satisfaction through proactive service. The position offers competitive benefits, including 33 days of holiday and an annual incentive plan.

Benefits

33 days holiday

Employee Assistance Programme

Annual Incentive Plan

Life Assurance

Health & Wellbeing Programme

Pension Plan

Employee Recognition Programme

Qualifications

• Minimum of 2 years proven experience in a contact/call centre/customer service environment.
• Strong attention to detail and proactive problem-solving skills.
• Excellent written and spoken English.

Responsibilities

• Deliver high standards of customer experience.
• Handle 20-25 inbound calls per day.
• Record and manage customer complaints in CRM.

Skills

Customer service

Problem solving

Attention to detail

Communication skills

Teamwork

Education

2+ years in customer service environment

Experience in premium/luxury brands

Tools

MS Office Suite

CXone/Hubspot CRM

Job description

A leading global home brand is seeking a Customer Consumer Agent to deliver exceptional customer service and support high-end products. The role requires a minimum of 2 years in customer service, excellent communication skills, and the ability to manage customer inquiries effectively. You will collaborate with various departments and ensure customer satisfaction through proactive service. The position offers competitive benefits, including 33 days of holiday and an annual incentive plan.