Pre-Sales Customer Solutions Engineer - Global Legal Tech SaaS. Remote

RECRUITMENTREVOLUTION.COM; Greater London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A growing SaaS company is seeking a Pre-Sales Customer Solutions Engineer to enhance customer success through technical expertise. This hybrid role is pivotal for engaging with clients, providing tailored solutions, and fostering strong relationships. Candidates should demonstrate proficiency in sales engineering, possess a Bachelor’s degree or equivalent experience, and have strong communication skills. The company offers competitive salary, bonuses, and various benefits including flexible working and unlimited leave.

Benefits

Unlimited leave

Private medical, dental and life insurance

Competitive salary and bonus possibilities

Qualifications

• Experience in sales engineering or technical pre-sales.
• Proven communication and presentation skills.
• Willingness to travel for on-site customer work.

Responsibilities

• Engage directly with clients to understand and meet their needs.
• Provide technical demonstrations and solutions.
• Build strong relationships with internal teams.

Skills

Communication skills

Problem solving

Relationship building

Technical confidence

Curiosity and eagerness to learn

Education

Bachelor’s degree or equivalent

Tools

Salesforce CRM

Office 365

Job description

Ready to bring your technical expertise to a role where every conversation, every demo, and every solution truly makes an impact?

We’re looking for a Pre‑Sales Customer Solutions Engineer who thrives at the intersection of technology and customer success. This is your chance to join a fast‑growing global SaaS company that’s reshaping how midsize law firms run their businesses.

Role at a Glance

Pre‑Sales Customer Solutions Engineer
Hybrid – London (Kings Cross) with travel to client sites as required
Competitive Salary and Bonus possibilities
Great Benefits & Perks

Company

Comprehensive legal business management platform for midsize law firms. Fast‑growing, dynamic SaaS business with a global customer base and team.

Team

Sales Team

Background / Skills

• Experience in sales engineering or technical pre‑sales
• Knowledge of the legal industry
• Experience with Salesforce CRM

About You

Key Strengths

• Excellent communicator with customers and internal teams; confident saying no when needed.
• Strong relationship builder – personable, empathetic, and able to understand customer needs.
• Curious and eager to learn; stays current with technology and industry trends.
• Proactive problem solver.
• Technically confident and quick to learn new technologies.

Experience & Qualifications

Essential

• Bachelor’s degree (or equivalent) in a relevant field, or equivalent experience.
• Proven experience in sales engineering or technical pre‑sales within tech.
• Strong communication and presentation skills; able to explain complex accounting concepts to all audiences.
• Strategic thinker with strong problem‑solving abilities.
• Willingness to travel for on‑site customer work.
• Comfortable using Office 365.

Desirable

• Experience with Salesforce.com.
• Knowledge or exposure to the legal industry.

Personal Skills & Competencies

• Able to work independently and as part of a team.
• Strong multitasking and workload management skills.
• Effective time‑management practices.
• Excellent communication and interpersonal skills.
• Team‑oriented and collaborative mindset.

What We Offer in Return

• Further develop and grow your sales technique with the support and sponsorship of your sales leadership.
• Flexible working.
• Unlimited leave.
• Competitive salary and bonus possibilities.
• Pension contributions.
• Private medical, dental and life insurance.
• Socials, lunches and team‑building events.
• Outstanding office in Kings Cross, with free barista‑made espresso drinks and free beer on tap.
• Relaxed and friendly team who genuinely care about and trust one another.
• Fantastic training and development opportunities.

If you’re ready to elevate your career, deepen your technical impact, and join a team that values curiosity, collaboration, and growth, we want to hear from you. This is the place to do your best work – supported, empowered, and surrounded by people who genuinely care.

Don’t wait to take the next step. Apply now and help us build the future of legal practice management.

Application notice… We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.