PRADA Stock Controller, Selfridges

PradaGroup; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading luxury brand in London is seeking a Stock Controller to support warehouse management. The role involves ensuring optimal product handling for both in-store and e-commerce, while maintaining high standards of customer service. Ideal candidates will possess previous experience in luxury brands and demonstrate excellent communication skills. Competitive salary and an inclusive work environment are offered.

Qualifications

• Similar experience within a luxury or premium brand.
• Understanding of luxury customer service.
• Experience in building long-lasting relationships with clients.

Responsibilities

• Ensure the care and protection of the product according to company guidelines.
• Manage goods receipt and storage in compliance with company procedures.
• Prepare the flow of E-Commerce orders and transfers.

Skills

Luxury customer service

Excellent communication

Interpersonal skills

Teamwork

Fluency in English

Job description

Overview

Founded in 1913 in Italy, the Prada Group is a world leader in the luxury sector, operating in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands and employing people of over 100 nationalities.

JOB PURPOSE
As Prada Stock Controller, you support the Stock Manager in all the responsibilities related to warehouse management and in providing services to the Store.

You ensure the correct handling of goods in store, complying with KPIs, guidelines and company procedures for the care of the product. You hold yourself accountable to achieve your individual and team targets, acting as a proactive player in ensuring the best service and responding to customer needs for both in-store and on ecommerce channels.

Key Responsibilities

• Ensure the care and protection of the product according to company guidelines
• Day-to-day management of goods receipt and storage in line with company procedures and criteria, preparing products to be brought to the sales floor and in special areas while optimizing timing efficiency
• Prepare shop-to-shop and returns transfers in compliance with company guidelines and timelines
• Prepare the flow of E-Commerce orders (Prada.com or e-Tailers) making sure to guarantee the required service levels
• Prepare the flow of the damaged products, not sellable products (On Hold, Consignment ...), products under repair
• Organizes the packaging and stationery physically and on the IT systems
• Organizes the display objects system
• Participate in the correct management of uniforms flow
• Participate in the correct management of the correct flow of gifts
• Correct protection and packaging of the product both inside the store and for transfers, including E-Commerce shipments
• Ensure that the company guidelines are adopted in the event of theft, especially in terms of communication and documentation produced
• Support in the prompt investigation in the event of system negatives
• Manage the flow of the product and the related documentation, recording their movement in the IT system
• Participate in the organization and execution of the Physical and Cycle Inventories of the finished product and accessory locations (packaging / stationery and engineering materials) respecting the company timing
• Support the management of the warehouse activities related to sales
• Ensure security and cleanliness of the warehouse
• Support the Stock Manager in optimizing and rationalizing all available spaces (in collaboration with the Store Manager and the Store Operations Manager)
• Support Sales Associates in the sales process and collaborate with the Visual Merchandising team in case of need
• Maintain contacts and relationships with the providers used
• Keep updates and organize the archive on a monthly basis
• Comply with KPI updates, guidelines and company procedures from the relevant Store Operations Manager, from the Store Manager or from Headquarters

Knowledge and Skills

• Similar experience within a luxury or premium brand
• Understanding of luxury customer service
• Experience in building a long-lasting relationship with clients
• Ability to work in a team as well as alone
• Excellent communication and interpersonal skills
• Fluency in English

Joining our company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.