Practice Manager - Rochdale

Pets at Home Limited; Milnrow; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading veterinary practice in Milnrow is seeking a Practice Manager to oversee daily operations, support the owners in achieving business goals, and ensure high standards of client care. The ideal candidate will have management experience or be a Registered Veterinary Nurse ready for leadership. Key responsibilities include compliance oversight, team development, and social media strategy. Benefits include a 20% discount at the company’s stores and career development opportunities.

Benefits

20% discount at Pets at Home and associated brands

In-house career development opportunities

Pension and holiday allowance

Qualifications

• Previous management experience or Veterinary Nurse looking to grow.
• Strong leadership and excellent communication skills.
• Ability to tackle challenges quickly and maintain service quality.

Responsibilities

• Oversee practice compliance and Health & Safety.
• Support practice owners in driving performance.
• Develop and manage social media strategies.

Skills

Management experience

Leadership

Organisational skills

Communication skills

Time-management

Education

Registered Veterinary Nurse

Job description

As Practice Manager, you will play a key role in helping our surgery operate smoothly day-to-day. You'll support our Practice Owners in delivering business objectives, ensuring our team is motivated, our operations run efficiently, and our clients receive the outstanding care we strive for. This is a full-time position (30-35 hours per week), Monday to Friday. We're happy to offer flexibility, whether you prefer three longer days or five shorter ones however, availability on Tuesdays and Thursdays is essential. Our practice operates Monday-Thursday from 9am to 7pm and Fridays from 9am to 6pm, so the ability to work evening shifts is essential.

Responsibilities

• Oversee practice compliance, including Health & Safety, maintenance logging, and follow-ups
• Support practice owners in driving performance, including leading 1:1s with our Client Care Advisors
• Lead and develop the practice's social media strategy across all platforms
• Manage client feedback via complaints handling, Medallia analysis, and responding to Google Reviews
• Implement and manage HR policies for our valued colleagues
• Tackle challenges quickly to maintain the excellent service we pride ourselves on
• Recruit, train, and develop team members

Ideal Candidate

We welcome applications from candidates with previous management experience as well as Registered Veterinary Nurses looking to take the next step in their career. If you're a confident problem-solver, love planning and delivering bespoke projects, and enjoy supporting the HR needs of a diverse and inclusive team, this could be the perfect role for you. While prior experience is desirable, we're especially keen to meet individuals who bring strong leadership, excellent organisational skills, and a positive, motivating personality. You'll bring proven team-management experience or be a Registered Veterinary Nurse looking to grow into a leadership position. You'll have excellent communication skills, strong organisation and time‑management abilities, and a passion for building meaningful relationships with both clients and colleagues. Most importantly, you'll be committed to developing and coaching others.

Benefits

In return we can offer 20% discount at Pets at Home, Vets4Pets and the Groom Room, with additional access to discounts and cashback, in‑house career development opportunities, pension and holiday allowance. We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we’d love to hear from you.