Practice Manager

The House Partnership; Tandridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare partnership in England seeks a managerial role to oversee practice operations and staff management. The ideal candidate will have experience managing multi-professional teams, understanding governance and compliance, and possess strong problem-solving abilities. This position focuses on ensuring the efficient running of the practice and maintaining high standards in patient care. The role is primarily based at Moat House Surgery with potential cross-site responsibilities.

Qualifications

• Experience of managing people in a multi-professional team.
• Experience in auditing and process improvement.
• Strong IT skills, particularly in Microsoft Excel.

Responsibilities

• Manage partnership matters and represent the practice at PCN level.
• Coordinate and integrate IT systems with operational systems.
• Oversee human resources tasks including staff performance management and recruitment.

Skills

Managing people across a multi professional team

Auditing systems and procedures

Change management

IT literate

Business planning

Problem solving

Time management

Good organisational skills

Clear communication skills

Job description

To work as part of The House Partnershipmanagement team based at Moat House Surgery. Responsible for the smooth and efficient running of the practice. To ensure that all aspects of the practice managed so as to enable the Parnters and other staff to concentrate on the delivery of high levels of patient services and clinical care.

Main duties of the job

• Practice Operation & Development
• Partnership issues & Population Care
• Human Resources
• Information & Technology

About us

Moat House Surgery is a friendly Practice in Merstham representing one of the three sites which make up The House Partnership between Greystone House Surgery, Caterham Valley Medical Practice and The Moat House Surgery.

Cross-site working between the Caterham and Redhill sites may be required however this role is mostly based at Moat House Surgery.

We are a forward thinking, well organised training practice with a high reputation for quality and standards. We encourage and support the personal development of all our staff and are keen to ensure the right person joins our friendly team.

Fourteen Partners across three sites

Purpose built practices

GMS, 12500 patients (39,000 across the three site Partnership)

General Practitioners, Nurse Practitioners, Nurses, Clinical Pharmacists and Physician Assistants

Training Practice for Registrars, Foundation Yr 2 GPs, Physician Assistants, Medical students & Nurses

EMIS Web

Consistently high QOF achievement

Job responsibilities

• Partnership matters
• Represent the practice at PCN level
• Strategy and Operations
• Coordination and integration of IT systems with operational systems
• Manage and strategic planning of resource allocation, people and rooms
• Significant event and complaint monitoring and action
• Service development in line with population care
• Optimising practice performance based on patients data analytics and financial performance
• Strategic development service and staffing
• Meeting budget expectations
• Monitor and maximise claims and invoicing
• Monitor, minimise and control costs
• Human resources
• Management of staff performance
• Recruitment
• Management of appraisals and staff development
• Staff induction
• Maintaining training and training records TeamNet
• H&S
• Risk Assessments and COSHH
• Responsible for Information Governance
• Infection Control
• CQC
• Equipment monitoring
• Building control
• Information & Technology
• Management of data flow and record management
• Complaint GDPR
• Maintain standards/compliance, CQC, audits, QOF, IIF, screening targets
• Protocol management and monitoring for compliance

Person Specification

Experience

• Experience of managing people across a multi professional team
• Experience of auditing systems and procedures and process improvement
• Evidence of change management in fast paced service-related industry
• IT literate: competent at using all Microsoft packages, particularly excel
• Business planning
• Problem solving
• Flexible
• Personable & approachable
• A completer finisher
• Time management
• Good organisational skills
• Problem solving and Strategic development
• Understanding of governance and compliance systems
• Ability to work efficiently and effectively under pressure
• Ability to work under own initiative
• Clear and confident communication skills