Practice Manager

NHS; Maidenhead; On-site; GBP 45,000 - 60,000; Full time

Job summary

A local healthcare practice in Maidenhead is seeking an experienced Practice Manager to oversee operations and ensure compliance with NHS standards. The ideal candidate will have a strong management background in General Practice, excellent leadership and communication skills, and the ability to effectively train staff. Responsibilities include managing patient communications and supporting practice administration. This role emphasizes efficient system processes and maintaining a positive work environment.

Qualifications

• Experience in a management role in General Practice.
• Good IT skills and experience working in EMIS Web.
• Experience working with Primary Care Networks.

Responsibilities

• Ensure practice compliance with NHS and CQC requirements.
• Review administration systems for efficiency.
• Manage and motivate staff daily.

Skills

Excellent communication skills

Leadership skills

Good IT skills

Tools

EMIS Web

Knowledge about QOF

Experience in CQC inspection

Job description

Redwood House Surgery is providing an exciting opportunity for an experienced, enthusiastic and highly motivated Practice Manager to join our friendly Practice team. We are looking for a proactive, conscientious Practice Manager with essential experience in HR, finance, day-to-day operational management, and excellent communication and leadership skills.

Main duties of the job

1. Ensure the practice is compliant with NHS, information governance, CQC, or health-related requirements.
2. Recommend improvements to how we could work more efficiently and review administration systems to establish efficient ways of working.
3. Ensure staff are trained to provide cover for all administrative functions and patient queries to maintain a multi-skilled, flexible team.
4. Communicate with all staff and keep them up to date; motivate and manage staff on a day-to-day basis.
5. Be responsible for communications with patients, including complaints handling, website, online patient access, and patient newsletters.
6. Support practice management with new projects and developments and practice administration.
7. Maximise patient healthcare to achieve maximum QOF achievement.
8. Develop processes to aid recruitment and HR functions.
9. Review and maintain up-to-date policies and practice administration such as minutes, practice policies, Team Net, HR requirements, etc.
10. Organise staff rotas and coordinate holiday requests to ensure adequate cover at all times.
11. Ensure the work environment is kept clean, tidy and well organised, with due regard to health and safety.
12. Work closely with the Partners and Management team to provide support as required.

About us

Redwood House Surgery is a 2 Partner Practice with over 6000 patients situated on the outskirts of Maidenhead, within the east reach of local amenities. The Partners and staff are committed to providing the highest level of patient care. We have focused on developing our skill mix and creating new and innovative ways of working that maximise the efficient use of clinical time and offer the best patient services. Redwood House Surgery is part of Maidenhead PCN.

Website: https://www.redwoodhousesurgery.co.uk

Job responsibilities

1. Ensure the practice is compliant with NHS, information governance, CQC, or health related requirements.
2. Recommend improvements to how we could work more efficiently and review administration systems so there are established efficient ways of working.
3. Ensure staff are trained to provide cover for all the administrative functions and patient queries so we have a multi-skilled, flexible team.
4. Communicate with all staff and keep them up to date; motivating and managing staff on a day-to-day basis.
5. Responsible for communications with patients including complaints handling, website, online patient access, patient newsletters.
6. Support practice management with new projects and developments and practice administration.
7. Ensure the practice maximises patient healthcare so we achieve maximum QOF achievement.
8. Be responsible for and develop processes to aid with recruitment and HR functions.
9. Review and maintain up-to-date policies and practice administration such as minutes, practice policies, Team Net, HR requirements, etc.
10. Organise staff rotas and coordinate holiday requests to ensure there is adequate cover at all times.
11. Ensure the work environment is kept clean, tidy and well organised, paying due attention to health and safety.
12. Work closely with the Partners and Management team to provide support as and when required.

Person Specification

• Experience in a management role in General Practice with excellent communication and leadership skills
• Good IT skills, experience of working in EMIS Web and knowledge about QOF, Arden, LCS
• Experience in overseeing CQC inspection
• Experience in working with Primary Care Network

Qualifications

• Experience in a management role in General Practice with excellent communication and leadership skills
• Good IT skills, experience of working in EMIS Web and knowledge about QOF, Arden, LCS
• Experience in overseeing CQC inspection
• Experience in working with Primary Care Network

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and, as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.