Practice Manager

Smile Together; Camborne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community-focused dental practice in Cornwall is seeking a dynamic Practice Manager to oversee operations and lead motivated teams. Ideal candidates will have GDC registration and a passion for patient care. Responsibilities include ensuring compliance with regulations, driving team performance, and fostering an inclusive environment. This employee-owned business emphasizes community impact and offers a comprehensive benefits package including professional development and a mentor program.

Benefits

27 days paid annual leave

Paid indemnity & GDC registration

Occupational pension scheme

Community involvement opportunities

Continuous professional development

Qualifications

• Proven ability in leading clinical teams in a dental setting.
• Strong understanding of CQC, GDC, Health & Safety regulations.
• Experience in managing operations and performance reviews.

Responsibilities

• Oversee day-to-day practice operations ensuring compliance.
• Lead and support clinical and non-clinical staff.
• Drive growth through excellent patient care and team engagement.

Skills

Leadership

Compliance Monitoring

Patient Care

Team Development

Education

GDC Registration

Job description

Location:Camborne and Falmouth ( multi-site )Salary: Starting at £35,700.00Closing Date: 4/1/26

InterviewDate: 9/1/26 and 12/1/26

SmileTogether is growing our clinical team and developing services across Cornwall.As an employee-owned social enterprise, we reinvest profits to improve oralhealth and deliver meaningful community impact. We are seeking dynamic PracticeManagers to lead motivated dental teams delivering a diverse range of servicesfrom routine NHS and private dentistry to orthodontics, special care, minororal surgery, and unscheduled care.

Areyou passionate about helping others and making a real difference? Do you wantto be part of a team where your work truly impacts your community, theenvironment, and the future of healthcare? Then Smile Together is the place foryou!

What are we looking for:

You will oversee day-to-day practice operations, drivehigh-performing, engaged teams, and ensure a gold-standard patient experience.You will champion safety, compliance, and quality across clinical andoperational areas, while supporting service growth, operational efficiency, andcontinuous improvement. Acting as the CQC Registered Manager for your sites,you will provide clear leadership, develop team development, and embed aculture of excellence and patient-centred care.

Main duties of the job

WhyJoin Us?

Weremore than just a dental practice, were proud to be

the UKs first dental practice to be B Corpcertified

aCommunity Interest Company (CIC)

proudto be employee-owned, giving our team a voice within the business

Thismeans were committed to doing business differently for the benefit of ourpeople, the communities we serve, and our planet. From reducing ourenvironmental toothprint with sustainable practices, to playing an activerole in improving oral health across Cornwall and the Isles of Scilly, ourmission goes beyond dentistry: we change lives and wed love you to be part ofthat!

What Makes Us Unique?

Employee-Owned:Be more than an employee become a co-owner, shaping the future of SmileTogether.

B Corp Certified:We use business as a force for good, socially, environmentally and eithically

CommunityFocused: Everyday, we work to improve the health and wellbeing of Cornwalls residents, withspecial attention to vulnerable and underserved communities.

LivingWage Employer:Were proud to be part of over 16,000 UK employers leading the way on decentpay for our employees.

About us

Mentorshipand Professional Development: Wellhelp you develop your skills with access to our Smile Together TrainingAcademy, including a paid subscription to Agilio for continuous professionaldevelopment, mentorship opportunities, and unique chances to work acrossCornwall, including in our Mobile Dental Unit.

PaidIndemnity & GDC Registration: Wevegot you covered so you can focus on your career.

WorkforceBenefits Package: Occupationalpension scheme, 27 days paid annual leave plus bank holidays (pro rata), NationalLiving Wage Employer, and an extra paid day off to celebrate your birthday!

ShareholderOpportunities: Have a real voice in shaping the future of our employee-ownedcompany.

CommunityInvolvement: Engagein impactful community projects like our coastal outreach and support forHealth for Homeless Cornwall. Opportunity for half a days paid volunteer timesuch as through our partnership with Plant One or with a charity of your own*

Healthand Wellbeing: ComprehensiveWellbeing Support: Through our Health Assured Programme, youll have access totools for mental and physical health, including 24-hour helplines, structuredtherapy, and more.

*Conditionsapply.

You will need to be able to demonstrate that you have theright to work in the UK as we do not offer sponsorship and that you are able tocommute to the place of work.

GDC registration without conditions

Job responsibilities

Job Summary

The post holder will act as the CQC Registered Manager. They will be accountable for the day-to-day running of the practice, leading and supporting all clinical and non-clinical staff to ensure:

• Safe, efficient and compliant operations in line with CQC, GDC, Health & Safety, Employment Law and all relevant regulatory frameworks.
• High-quality patient care, effective service delivery and cost control aligned with organisational strategy, clinical governance and company values.
• Strong leadership, coaching and development of practice teams to ensure outstanding performance and professional growth.

The post holder will be an integral member of the team, consistently demonstrating behaviours that reflect Smile Togethers vision, mission and organisational values.

Key accountabilities:

Leadership & Performance

Create a supportive, inclusive and motivated working environment across all Smile Together locations.

Provide clear leadership that encourages innovation, accountability and excellent patient care.

Lead by example with behaviours aligned to Smile Togethers vision, mission and values.

Ensure safe day-to-day operations across sites including infection prevention and control, decontamination procedures (HTM 01-05), health and safety and security.

Ensure compliance with all audit, governance, safeguarding and regulatory requirements, reviewing outcomes and implementing improvements.

Build high-performing clinical and non-clinical teams that achieve service and revenue performance targets.

Conduct regular performance reviews, 1:1s and appraisals as per the review cycle.

Ensure the whole Dental team maintain Personal Development Plans and meet mandatory and CPD requirements.

Support professional development and capability building and lead structured induction processes.

Manage individual and team performance in line with policies, values and behaviours.

Produce action plans, reports and documentation to support KPIs and service improvement, including timely incident management reporting.

Work collaboratively with the Service Manager and Commercial Manager to optimise practice performance.

Act as CQC Registered Manager for assigned sites and maintain ongoing readiness for inspections across all KLOEs.

Manage controllable budgets including consumables, equipment, repairs and workforce-related costs.

Maintain accurate management, governance and compliance reporting.

Mentor and develop colleagues, sharing knowledge, expertise, and leadership skills to build capability across the organisation.

Support teams to deliver a gold-standard patient experience and meet FFT satisfaction KPIs.

Promote a culture of continuous improvement based on patient feedback and service priorities.

Lead timely and effective management of patient complaints with learning embedded into practice, with the support of the Patient Experience Lead.

Ensure UK GDPR and Information Governance compliance for all patient and staff data.

Collaborate with the Marketing and Communications team to promote services and community impact.

Operational Management

Oversee day-to-day practice operations, addressing clinical and operational issues promptly.

Drive practice growth through excellent patient care, team engagement and service development.

Work with the Service & Commercial Manager on financial performance, costs, stock control and KPIs.

Maintain effective communication across teams including practice updates and performance results.

Manage administration including correspondence, complaints, equipment maintenance, procurement and invoicing.

Support delivery of activity targets across Smile Together services including MOS, Orthodontics, Special Care (adults and paediatrics), Unscheduled Dental Care, Routine NHS (UDA) and private dentistry, including Denplan.

Oversee recruitment, induction, absence management and HR processes with support of the People Team.

Ensure training needs are met and team skills align to practice service requirements.

Maintain all compliance processes, audits, checks, meetings and records to required standards.

General Management

Optimise clinical diary utilisation to meet patient needs and service delivery targets.

Maintain quality assurance systems and ensure adherence to all Company policies and procedures.

Ensure safeguarding of children and adults in line with clinical governance and contractual obligations.

Maintain accurate equipment inventories and oversee safe operation, servicing and repairs.

Hold site-level responsibilities including Health & Safety Lead, Infection Prevention and Control Lead, Radiation Protection Supervisor and IOSH-trained representative.

Ensure timely incident and accident reporting, investigation and implementation of learning outcomes.

Person Specification

Qualifications

• GDC Registration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.