Practice Manager

NHS; Altrincham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organisation in Altrincham is seeking a highly motivated Practice Manager to oversee operational functions and provide strategic oversight at Riddings Family Health Centre. The ideal candidate will have experience in primary care management and leadership, with strong skills in communication and problem-solving. This role offers the opportunity to lead a friendly team in an established practice focused on patient safety and quality care.

Benefits

Flexible working hours

Supportive team environment

Qualifications

• Experience in a Primary Care/General Practice management role.
• Strong leadership and team management skills.
• Knowledge of employment law and small business accounts.

Responsibilities

• Oversee operational functions of the practice.
• Ensure compliance with regulations and quality standards.
• Manage staff recruitment and training.
• Develop patient services and manage feedback.

Skills

Excellent communication skills

Problem-solving

Time management

Delegation and staff empowerment

Ability to manage change

Networking and facilitation

Education

Degree level education or equivalent

Management or finance qualification

Tools

EMIS Web

Job description

• We are seeking a highly motivated Practice Manager with exceptional interpersonal and leadership skills to oversee the practices operational functions and to provide strategic and financial oversight
• Riddings Family Health Centre is a small and welcoming practice located in Timperley, Cheshire consistently achieving high ratings in the GP Survey. We are offering an exciting opportunity for an accomplished and experienced manager to lead and oversee our Practice. The post will be ideal for any practice managers looking to step down from their full- time job. We are flexible with the hours and days of work.

Main duties of the job

1. Staff Management (recruitment, mandatory training, Rota/cover management including locum bookings, absence management, working with an external HR service).

2. CQC & Regulatory Compliance(strong awareness of GP contract, a focus on quality / audits, own all policies and procedures, preparing for inspections, etc.).

3. Data Quality & Mandatory Reporting(support in or complete mandatory annual submissions such as e Dec, KO41B, InformationGovernance toolkit etc , oversee data protection compliance, registrations /SARs processes, and accurate data coding)

4. Customer Service(lead on internal communications, monitorand report on patient feedback, investigate and respond to formal complaints,etc.)

5. Premises & Systems Management(Health andSafety / Infection Control compliance and risk assessments, IT / clinicalsystems oversight, security and access, etc. )

6. Business & Strategic Planning(supportthe GP partnershing with long-term planning and practice development)

About us

We are a small friendly practice with a patient list size of circa 3700. We have a GP Partner, salaried senior GP, a regular locum GP, an experienced nurse practitioner and a friendly group of administrative and reception staff.

We have a strong culture of patient safety, high quality and empathy.We are a small, established , traditional familypractice and work hard to provide a supportive and friendly service to ourpatients. This is reflected in our ratings on the national patient surveythat has placed us top in Trafford for 4 years running.

Thisis an established role, the vacancy created by retirement. There is anopportunity to develop the practice beyond its current working patterns, whilehaving the security of an established team.

Were looking for a Practice Manager whoshares the values of our practice ethos to help us shape the future of thepractice in an ever-changing healthcare environment

Job responsibilities

Patient services

Adopt a strategic approach to the development and management ofpatient services

Ensure service development and delivery is in accordance with localand national guidelines

Ensure that the practice complies with NHS contractual obligations inrelation to patient care

Promote and develop the PPG(Patient Participation Group)

Maintain registration policies and monitor patient turnover andcapitation

Oversee and/or develop repeat prescribing systems

Oversee and/or develop and manage an effective appointments system

Oversee and/or organise Practice timetables, duty rotas and holidaycover

Routinely monitor and assess practice performance against patientaccess and demand management targets

Develop and implement an effective complaints management system

Strategic management and planning

Keep abreast of current affairs and identify potential threats andopportunities

Contribute to practice strategy; formulate objectives and research anddevelop ideas for future practice development

Monitor and evaluate performance of the practice team againstobjectives; identify and manage change

Develop and maintain effective communication both within the practiceand with relevant outside agencies

Prepare and annually update the practice development/strategic plan,oversee the implementation of the aims and objectives

Assess and evaluate accommodation requirements and manage anydevelopment and expansion plans

Human resources

Oversee the recruitment and retention of staff and provide a generalpersonnel management service

Ensure that all staff are legally and gainfully employed. Monitorskill-mix and deployment of staff

Manage staffing levels within target budgets

Evaluate, organise and oversee staff induction and training and ensurethat all staff are adequately trained to fulfil their role

Develop and implement effective staff appraisal and monitoring systems

Support and mentor staff, both as individuals and as team members

Implement effective systems for the resolution of disputes andgrievances

Keep abreast of changes in employment legislation

Maintain up-to-date HR documentation (including job descriptions,employment contracts and employment policies)

Organisational

Convene meetings as required and specifically: attend Partnersmeetings and take notes. Chair Management Meetings and Nurse Meetings andattend Practice Clinical Meeting

Maintain compliance with NHScontractual obligations.

Oversee the production of the annual calendar of meetings

Develop practice protocols and procedures, review and update asrequired

Ensure that practice premises are properly maintained and cleaned andthat adequate fire prevention and security systems are in place

Manage the procurement of practice equipment, supplies and serviceswithin target budgets

Develop and review health and safety policies and procedures and keepabreast of current legislation

Arrange appropriate insurance cover

Ensure that the practice has adequate disaster recovery and businesscontinuity procedures in place

Arrange appropriate maintenance for practice equipment

Information management and technology and Information Governance

Evaluate and plan practice IT implementation

Keep abreast of the latest developments in primary care IT includingDoH (Department of Health) initiatives such EPRs (electronic prescribingrecords) and disease coding and regularly update the practice management team

Motivate, support and monitor staff in the use of IT; organise,oversee and evaluate IT training

Set targets and monitoring standards for data entry and datacollection

Ensure that the practice has effective IT data security, back-up,maintenance, business continuity plan and disaster recovery plans in place.

Ensure all procedures/policies around Information Governance are inplace together with organising and keeping records of staff training

Liaise with the ICB regarding systems procurement, IT funding andnational IT development programmes.

Oversee and/or maintain thepractices website.

Health & safety

The post-holder will implement and lead on the full range of promotionand management of their own and others health, safety and security as definedin the practice health and safety policy, the practice health and safety manualand the practice infection control policy and published procedures. This willinclude (but will not be limited to):

Ensuring job holders across the practice adhere to their individualresponsibilities for infection control and health and safety, using a system ofobservation, audit and check, hazard identification, questioning, reporting andrisk management.

Maintain an up to date knowledge of health and safety and infectioncontrol statutory and best practice guidelines and ensure implementation acrossthe business

Using personal security systems within the workplace according topractice guidelines

Identifying the risks involved in work activities and undertaking suchactivities in a way that manages those risks across the business

Making effective use of training to update knowledge and skills andinitiate and manage the training of others

Using appropriate infection control procedures, maintaining work areasin a tidy and safe way and free from hazards and initiation ofremedial/corrective action where needed

Actively identifying, reporting and correction of health and safetyhazards and infection hazards immediately when recognised

Keeping own work areas and general/patient areas generally clean,identifying issues and hazards/risks in relation to other work areas within thebusiness and assuming responsibility in the maintenance of general standards ofcleanliness across the business in consultation (where appropriate) with othersector managers

Undertaking periodic infection control training (minimum annually) andlead on annual infection control inspection.

Routine management of own team/team areas and maintenance of workspace standards

Communication

Communicate effectively with other team members

Communicate effectively with patients and carers

Ensure effective communicationand working relationships with external organisations such as GMICB, Trafford South PCN, NHS England, GMSS, SST LMC

Recognise peoples needs for alternative methods of communication andrespond accordingly

Contribution to the implementation of services

Apply practice policies, standards and guidance.

Responsibility for CQC complianceensuring systems and processes are up to date as required by the CQC.

Discuss with other members of the team how the policies, standards andguidelines will affect own work

Participate in audit where appropriate

Representation of the Practice externally

Active engagement with and attendance at each meeting of the South Trafford Primary Care Network

Engage with all statutory bodies external to the practice as requiredincluding Greater Manchester Clinical Commissioning Group and any subsequent successor,CQC, Trafford Council

Person Specification

Skills

• -A solutions focused approach
• -Intelligent with a fast learning ability
• -Excellent communication (oral and written) and inter-personal skills
• -Ability to listen and empathise
• -Delegation and empowerment of staff
• -Good time management
• -Problem solving
• -Negotiating and managing conflict
• -Able to manage change and cope with pressure
• -Networking and facilitation
• -Ability to be able to Multitask

Qualifications

• Preferably educated to degree level, but certainly with evidence of a sound education to A level standard or equivalent
• Evidence of a commitment to continuing professional development
• Relevant management or finance qualification or degree
• Relevant management or finance qualification or degree

Experience

• Experience in a Primary Care / General Practice based management or leadership role
• Experience of and success at communicating and managing people
• Experience of working in teams and able to promote a team spirit
• Working in an IT environment
• Knowledge of EMIS Web is essential as is experience in a leadership role
• Management experience in the NHS or in practice management
• Experience as a business manager, with knowledge of employment law and small business accounts

Qualities

• -Self motivating and self confident able to work with minimal direction
• -Adaptable and innovative
• -Enthusiasm, with energy and drive
• -Gains respect by example and leadership
• -Trustworthy, honest, reliable, caring and sympathetic
• -Strategic thinking with vision
• -Hard working, reliable and resourceful
• -Willing to work flexible hours as necessary

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.