Practice Learning & Operational Coordinator

Primary Care Careers; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare practice in Norwich is looking for a Practice Learning & Operational Coordinator to manage clinical rotas and support training activities. The ideal candidate should have excellent administrative skills, a flexible approach, and experience in primary care. This role is on-site with a commitment to maintaining high service levels for the practice team and patients.

Qualifications

• Experienced administrator with excellent IT and time management skills.
• Ability to communicate effectively in written and verbal formats.
• Good team player with a flexible approach to work.

Responsibilities

• Manage clinical rotas and bookings for practice resources.
• Serve as administrative lead for teaching and training activities.
• Facilitate communications for successful learning programmes.
• Support the Practice Administration and Learning Manager.

Skills

Excellent IT skills

Time management

Organizational skills

Effective communication

Team player

Multi-tasking

Attention to detail

Flexible approach

Job description

Practice Learning & Operational Coordinator

Hoveton & Wroxham Medical Centre are recruiting a practice learning & operational coordinator to provide high level administrative co-ordination for the practice operational and learning functions. This role is responsible for the efficient management of clinical rotas, clinician bookings and facility resources across multiple sites. We would welcome applications from organised, adaptable and friendly individuals who are keen to help us provide high levels of service to our practice team and our patients.

All applicants should ensure that they live within reasonable commuting distance as the expectation is that this person will work on site, Monday to Friday.

Main duties of the job

• Manage and optimise clinical rotas, locum scheduling, and the booking of practice facilities to ensure effective and efficient daily operations.
• Serve as the administrative lead for all teaching and training activities, including the coordination of placements and induction for resident doctors and medical students.
• Facilitate communications between GP trainers, external educational bodies and practice teams to support successful learning programmes.
• Provide support to the Practice Administration and Learning Manager and act as a deputy when required.
• Rota Management - to design and maintain clinical rotas to provide effective and efficient general practice operations. This will include rotas at Hoveton & Wroxham Medical Centre and Magna Medical Centre.
• Locum Management - planning ahead with the Senior Partner/Reception Manager to agreeing locum requirements in line with the agreed cost matrix.
• Room Management - plan all room capacity and highlight pinch points/problems needing resolution.
• Learning Coordination - manage the support processes for GP trainers: induction plan and timetables and coordination of GP trainee placements and medical students to deliver high quality processes including the expert patient process. To be responsible for the updating of SOPs relating to this area of work.

About us

We are a well-established semi-rural practice with a patient population of over 10,000. We pride ourselves on our teams working together to provide a high-quality, effective, efficient, and reliable service to our practice population. We treat our patients with respect, dignity and the upmost care and compassion and are always looking for new and innovative ways to improve our services.

We are:

• An innovative and forward thinking practice.
• Effective users of SystmOne.
• Rated Good by CQC.
• A high QOF achiever.
• A well-established training practice and an accredited research practice.

Informal discussions and visits are actively encouraged for all applicants. Please email: [e-mail], for further details.

Job responsibilities

Ifyou would like to find out more information about this role, please see theattached job specification.

Person Specification

Experience

• An experienced administrator, with excellent IT, time management and organisational skills.
• Ability to communicate effectively, written and verbal.
• A good team player is essential.
• Ability to multi-task, work efficiently and maintain a high level of attention to detail, when under pressure.
• Flexible approach to the requirements of the job.
• Primary care experience desirable.
• Setting up and documenting processes desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.