Practice Host

Creature Comforts; City Of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A caring veterinary clinic in the City of London is seeking a friendly Practice Host to greet clients and their pets, schedule appointments, and assist with client inquiries. The ideal candidate should have excellent communication skills, a love for animals, and the ability to thrive in a fast-paced environment. This position offers a welcoming atmosphere and benefits including 25 days of annual leave and a collaborative team culture.

Benefits

25 days annual leave

Birthday off

Salary sacrifice pension scheme

Company social events

Qualifications

• Detail-oriented and friendly with a love for animals.
• Ability to maintain a tidy and welcoming reception area.
• Experience in customer service is a plus.

Responsibilities

• Greet clients and their pets warmly.
• Answer phone calls and respond to emails.
• Assist with bookings and client inquiries.
• Collaborate with team members for smooth operations.
• Address client concerns effectively.

Skills

Excellent communication skills

Ability to handle stressful situations

Organizational skills

Empathy

Job description

As a Practice Host, you'll be responsible for greeting clients with a friendly wag of the tail, answering phones with a purr-fectly pleasant attitude, and scheduling appointments with the speed of a cheetah. You'll also assist our furry patients with check-ins, weigh-ins, and making sure they feel as comfortable as a cat in a sunbeam.

In this role, you'll need to have a keen eye for detail, excellent communication skills, and a willingness to go the extra mile to ensure our clients and their pets receive the best care possible. A love for animals is a must, as well as the ability to handle any hairy situations that may come your way.

Do you love animals and enjoy making people smile? Are you an organized, friendly, and enthusiastic individual who thrives in a fast-paced environment? If so, we have the perfect job for you! Become our Practice Host at Creature Comforts and help us provide top-notch service to pets and their owners.

Job requirements

What You’ll Do:

Be the Friendly Face:

• Greet clients and their pets with a warm smile and cheerful attitude.
• Make everyone feel welcome and comfortable from the moment they walk through the door.

Client Communication Whiz:

• Answer phone calls and respond to emails with professionalism and friendliness.
• Schedule appointments, send reminders, and manage our busy calendar.
• Provide clients with information about our services, treatments, and products.

Pet Advocate:

• Assist pet owners with bookings, ensuring all details are correct and up-to-date.
• Help clients understand treatment plans and follow-up care instructions.
• Handle pet-related inquiries with empathy and expertise.

Organisational Superstar:

• Maintain a tidy and welcoming reception area.
• Keep client records organised and confidential.
• Process payments and manage billing with accuracy and efficiency.

Job Responsibilities:

Team Supporter:

• Collaborate with veterinarians, nurses, and other team members to ensure smooth clinic operations.
• Assist with clinic events, promotions, and community outreach activities.

Problem Solver:

• Address client concerns and resolve issues promptly and effectively.
• Provide creative solutions to enhance client satisfaction and clinic efficiency.

Job Benefits:

• Working in a beautiful clinic, alongside highly skilled veterinary professionals
• Being part of a people (and animal)-first culture
• 25 days annual leave, plus your birthday off
• Salary sacrifice pension scheme provided by Nest
• World class team, with room to grow and learn
• Regular company social events
• A secure & growing business.