Post Production Support Specialist, Charles River Development, Assistant Vice President

State Street; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading custodian bank headquartered in Greater London seeks a Post Production Support Specialist to enhance client interactions post-implementation of their investment management solution. The role demands expertise in financial systems and involves addressing client needs, training users, and improving operational efficiency. Ideal candidates will have 5+ years of relevant industry experience and a strong technical background. A commitment to high-quality service and customer satisfaction is essential.

Benefits

Competitive benefits

Flexible work programs

Extensive educational opportunities

Qualifications

• Minimum 5 years of experience with mission-critical financial solutions.
• Hands-on experience with order-management and compliance systems.
• Knowledge of fixed income and equity financial instruments.

Responsibilities

• Analyze and evaluate customer requirements and issues.
• Train users and educate customers on best practices.
• Identify potential enhancements based on feedback.

Skills

Investment Management systems

Customer service

Technical skills in SQL

Analytical problem-solving

Teamwork

Education

Degree in Finance, Engineering, or Computer Science

Advanced degree or industry certification (CFA)

Tools

SQL

FIX

Job description

What we are looking for

The Post Production Support Specialist (PPSS) supports customers post go-live of the Charles River Investment Management Solution (CRIMS) implementation. The role includes defining new client requirements, configuring and tuning the application to the client’s business and technical needs, training users, testing workflows, and resolving issues. The Specialist liaises with Charles River Technical Support and Product resources to troubleshoot application issues and to determine the optimal configuration. Ideal candidates have at least 3 to 5 years of hands‑on experience in the financial industry, preferably with a consultancy or software vendor, and a strong background in Front, Middle or Back Office Investment Management systems.

Why this job is important to us

The team you will join is part of Charles River Development (CRD), which became part of State Street in 2018. CRD creates enterprise investment management software solutions for large institutions in institutional investment, wealth management and hedge funds, and together we launched the first open front‑to‑back platform, State Street Alpha, in 2019.

What you will be responsible for

• Leveraging strong industry knowledge across multiple asset classes and navigating the CRD/Alpha ecosystem while building relationships with internal supporting teams.
• Analyzing and evaluating requirements issues, providing product expertise and guidance throughout the post go‑live journey.
• Educating customers on the methodologies and functionality provided by CRIMS and advising on best practices for implementing and operating Charles River solutions.
• Identifying potential enhancements to Charles River solutions, documenting and communicating product improvements based on customer requirements or market trends.
• Maintaining a client issues list and status reporting.
• Training users on existing workflows.
• Gathering requirements for new asset classes, security types, or business lines and working with Professional Services to assign resources to deliverables.
• Contributing to software quality by communicating defects to Client Support and Product Management, supporting defect resolution, and suggesting documentation improvements.

What we value

• Experience implementing or supporting Front, Middle or Back Office Investment Management systems.
• Minimum 5 years of experience with mission‑critical financial solutions, especially within a bank, hedge fund or asset manager.
• Hands‑on experience with order‑management and compliance systems.
• Knowledge of fixed income, equity financial instruments, derivatives and FX instruments.
• Technical skills in multi‑tier architectures, relational databases, SQL, FIX and reporting tools.
• Strong customer‑service record and the ability to convey plans, issues and concerns clearly and concisely.
• Customer‑driven attitude, teamwork, and focus on high‑quality service.
• Strong time‑management and analytical problem‑solving skills.

Education & Preferred Qualifications

• Degree in a business or technical field such as Finance, Mathematical Finance, Economics, Engineering or Computer Science; an advanced degree or industry certification (e.g., CFA) is a strong plus.
• 3 to 5+ years of relevant experience.
• Travel as required by the customer.

About State Street

State Street is one of the largest custodian banks and asset‑management firms in the world. From technology to product innovation, we are making a mark on the financial services industry, safeguarding and stewarding the investments of millions of people for more than two centuries. We provide investment servicing, data & analytics, research & trading, and investment management to institutional clients.

We foster a great work environment, offering competitive benefits—including medical, insurance, savings plans, flexible work programs, and extensive educational and development opportunities—to help you reach your full potential.

Our commitment to inclusion, diversity, and social responsibility is central to our culture. We welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity, and personality, and we actively engage with communities worldwide. We provide tools to balance professional and personal life, paid volunteer days, a matching gift program, and employee networks to keep you connected.

State Street is an equal opportunity and affirmative action employer.

Discover more information on jobs at StateStreet.com / careers.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Company

Charles River Development

Learn More

Discover more at www.StateStreet.com / careers