Platform Success Manager — Partner Adoption & Growth

Latent Labs; City Of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading biotechnology firm in London is seeking a Customer Success Manager to ensure robust health and growth of our platform ecosystem. You will collaborate with partners, providing technical support and onboarding, while also collecting user feedback to drive product development. Ideal candidates have a degree in CS or related fields, strong communication skills, and the ability to analyze data. The role includes hybrid work options and competitive benefits.

Benefits

Private health insurance

Pension/401(K) contributions

Generous leave policies

Hybrid working

Travel opportunities

Qualifications

• Strong understanding of SaaS platforms and troubleshooting customer issues.
• Excellent written and verbal communication skills for technical and biological concepts.
• Ability to analyse data and develop strategies for improving partner performance.

Responsibilities

• Guide partners through onboarding and ensure effective integration.
• Respond to partner inquiries and address technical issues.
• Collect user feedback and work on internal product roadmaps.
• Help partners configure and optimize the platform.
• Build and maintain strong partner relationships.
• Track partner adoption rates and report on performance.
• Identify growth opportunities with partners.
• Create training materials for partners.
• Represent Latent Labs at industry events.

Skills

Understanding of SaaS platforms

Excellent written and verbal communication skills

Data analysis

Relationship building

Technical troubleshooting

Education

Bachelor's degree or above in CS, engineering, ML or biology

Job description

A leading biotechnology firm in London is seeking a Customer Success Manager to ensure robust health and growth of our platform ecosystem. You will collaborate with partners, providing technical support and onboarding, while also collecting user feedback to drive product development. Ideal candidates have a degree in CS or related fields, strong communication skills, and the ability to analyze data. The role includes hybrid work options and competitive benefits.