Planning Coordinator

Vero HR Ltd; Peterborough; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading recruitment agency is seeking a Planner based in Peterborough. This role includes optimising field engineer service levels and managing communications to enhance customer experience. Candidates should possess strong organisational skills, the ability to adapt to change, and excellent communication capabilities. The position offers a salary of £23,492 and benefits including annual leave and pension contributions.

Benefits

Up to 30 days annual leave plus bank holidays

Pension - Up to 5% matched employer contributions

Free onsite parking

Team social events

Staff discount on company products

Qualifications

• Previous experience in a fast-paced, customer-focused environment.
• Ability to think on your feet and resolve queries.
• Flexible and adaptable to changing situations.

Responsibilities

• Optimise field engineers’ working areas for service levels.
• Handle inbound calls and emails for efficient field operations.
• Collaborate with planners and supervisors to drive success.

Skills

Customer focus

Communication skills

Attention to detail

Problem-solving

Teamwork

IT skills

Job description

We are the internal recruitment partner for our client; a market leading white goods manufacturer voted a UK Top Employer for the last 6 years and established for over 100 years.

We are presenting an exciting opportunity for a Planner to join the team based in Peterborough.

If you are looking to work for a well-known brand with a supportive team that offers full training and development opportunities, then we want to hear from you!

Responsibilities:

• Optimise field engineers’ working areas to ensure service levels of 3–3.5 days.
• Handle inbound calls and emails to support efficient field operations and a positive customer experience.
• Maintain optimal engineer coverage across all regions and skillsets.
• Forward-plan engineer workloads to reduce travel and unallocated time.
• Identify causes of under-utilisation or service delays; suggest improvements.
• Balance workloads between employed and contractor engineers.
• Reallocate appointments when needed to maintain customer trust.
• Professionally handle FSE and internal communications.
• Resolve escalations within SLA and implement preventative measures.
• Collaborate with area planners and supervisors to drive regional success.

• Previous experience within a fast paced, customer focused environment
• Excellent written and verbal communication skills
• Highly organised with strong attention to detail
• Ability to think on your feet and resolve queries
• Flexible and adaptable to changing situations
• Ability to work well in a team and independently
• Good IT skills

• A salary of £23,492 per annum
• Working hours (alternates weekly): Mon-Thu 07:30-16:00, Fri 07:30-15:30 / Mon-Thu 08:30-17:00, Fri 08:30-16:30 and 1 in 7 Saturdays 08:00-12:15
• Up to 30 days annual leave plus bank holidays
• Pension - Up to 5% matched employer contributions
• Free onsite parking
• Team social events and fun days
• Staff, family, and friends discount available on company products
• Excellent career progression opportunities

Closing date for applications will be on the 29th August 2025.