Planning Coordinator

ZipRecruiter; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global leader in smart building solutions is seeking a proactive Dispatcher / Planner in Manchester. In this fast-paced role, you'll coordinate a team of engineers, managing tasks, deliveries, and customer interactions. The ideal candidate will have strong customer service skills and be able to handle pressure while ensuring excellent service delivery. Explore a rewarding career with opportunities for growth in a supportive team environment.

Benefits

Globally respected company

Modern office environment

Valuable experience in a dynamic role

Potential for contract extension

Qualifications

• Strong customer service or contact center experience.
• Excellent communication and decision-making skills.
• Ability to stay calm under pressure and solve problems proactively.

Responsibilities

• Assign jobs based on location, availability, and skillset.
• Order materials and coordinate delivery to sites.
• Act as a point of contact between engineers and customers.
• Manage customer expectations and resolve issues.

Skills

Strong customer service

Excellent communication

Problem-solving

Organizational skills

Job description

Overview

Contract: 3-month temporary role (with potential for extension)

Pay Rate: £14.50 – £15.50 per hour

Working Arrangement: 100% office-based in modern Manchester offices

Start Date: ASAP

About the Role

We’re looking for a proactive and organised Dispatcher / Planner to a global leader in smart building and security solutions. Based in their Manchester office, you’ll play a key role in coordinating a team of engineers across the South of the UK and Ireland, ensuring smooth operations and excellent customer service.

This is a fast-paced role where no two days are the same. You’ll be assigning work, ordering and arranging delivery of materials, liaising with customers, and keeping everything running like clockwork.

What You’ll Be Doing

• Assigning jobs to engineers based on location, availability, and skillset.
• Ordering required materials and coordinating delivery to site or local collection points.
• Acting as the central point of contact between engineers, customers, and internal teams.
• Managing customer expectations and resolving issues professionally and efficiently.
• Supporting a team of 6–8 engineers and ensuring service delivery runs smoothly.
• Thinking on your feet and using initiative to adapt to last-minute changes.

What We’re Looking For

• Essential: Strong customer service or contact centre experience.
• Excellent communication and decision-making skills.
• Ability to stay calm under pressure and solve problems proactively.
• Organised, adaptable, and confident using multiple systems.

• Desirable: Experience in planning, scheduling, or dispatching roles. Familiarity with field service operations. A natural collaborator who enjoys working in a team-focused environment.

Perks and Benefits

• Be part of a globally respected company driving innovation in building technology.
• Work in a modern, well-equipped office with a supportive team.
• Gain valuable experience in a dynamic and impactful role.
• Potential for contract extension based on performance and business needs.

Ready to Apply?

If you’re ready to hit the ground running and thrive in a fast-paced environment, we’d love to hear from you.