Planner

Advanced Resource Managers; Wolverhampton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A well-respected company in Wolverhampton is seeking a Service Coordinator to manage service appointments and enhance client communication. The ideal candidate will have strong organisational skills and experience in a technical coordinating role. Responsibilities include scheduling, record maintenance, and assisting the Estimating department. This position offers the chance to thrive in a dynamic environment and contribute to client satisfaction.

Qualifications

• Experience in a coordinating or administrative role within a technical gas and/or plumbing engineering environment.
• Ability to manage multiple tasks simultaneously.
• Strong understanding of client interaction and satisfaction.

Responsibilities

• Coordinate and schedule service appointments for field technicians.
• Serve as the primary point of contact for client scheduling enquiries.
• Maintain records of service appointments and technician availability.
• Resolve scheduling conflicts and accommodate last-minute changes.
• Organise deliveries for Engineering staff.

Skills

Organisational skills

Communication skills

Time-management skills

Problem-solving skills

Detail-oriented

Tools

Microsoft Excel

Job Logic

Job description

Responsibilities

• Coordinate and schedule service appointments for field technicians, optimising resource allocation and ensuring timely delivery of services.
• Serve as the primary point of contact for client scheduling enquiries, enhancing communication and client satisfaction through prompt and accurate updates.
• Maintain meticulous records of service appointments, technician availability, and client details, ensuring the integrity and accuracy of our operational database.
• Resolve scheduling conflicts and accommodate last‑minute changes, demonstrating strong problem‑solving skills and flexibility in high‑pressure situations.
• Organise plant and materials deliveries for Engineering staff.
• Ensure that all materials and costs are allocated on the in‑house system.
• Organise returns for materials.
• Aide the Estimating department with quotations.
• Provide monthly cost reports to Finance department.
• Provide job allocation reports.

Personal Attributes

• Collaborate effectively with the operations team to ensure seamless service delivery, contributing to sustained client satisfaction and operational efficiency.
• Strong organisational, time‑management and IT skills.
• Excellent attention to detail and the ability to manage multiple tasks simultaneously and calmly.
• Strong communication (written and verbal skills), with the ability to interact with various clients at all levels.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Previous experience in a similar coordinating or administrative role within a technical gas and/or plumbing engineering environment.
• Experience using "Job Logic" and Microsoft IT packages (with a particular emphasis on Excel) is a distinct advantage.
• Prior experience in an owner‑managed environment.
• Strong team player.

This is an excellent opportunity to work for a well‑respected company.

Disclaimer

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.