Planner

Go Traffic Management Limited; Preston; On-site; GBP 80,000 - 100,000; Full time

Job summary

A national gas management company in Preston is seeking a full-time customer service representative to handle appointment bookings. The role involves managing incoming calls and making outbound calls during the summer. Strong computer and Microsoft Excel skills are required. Competitive salary and full benefits package offered. This position is open to diverse applicants including those with armed forces backgrounds.

Benefits

Competitive salary based on experience

Full benefits package

Qualifications

• Experience with customer service and appointment scheduling is preferred.
• Ability to work under time constraints and meet service level agreements (SLAs).

Responsibilities

• Handle calls from engineers or clients to book appointments.
• Make outbound calls during summer months to secure bookings.
• Work hours are Monday to Friday, 8am-5pm.

Skills

Computer literate

Strong Microsoft Excel skills

Job description

Overview

Department: Industrial & Commercial Gas Metering

Employment Type: Full Time

Location: Preston (Redscar)

Reporting To: Debbie Hinds

Compensation: £12.21 / hour

Description

We work on behalf of our client National Gas. We change and maintain gas meters that belong to National Gas. We have several engineers that cover areas across the country, Northeast & Yorkshire, Northwest, West Midlands, East Mids, East Anglia and London. We work on a in-house system and allocate work to engineers covering the areas. We are time constraint on the appointments, so we also Jeopardise each job is attended within time bands and work to SLA’s and this in turn goes towards ours KPI’s.

Key Responsibilities

• Most calls received would be from an engineer or the client however you may take a call from a customer requesting to book an appointment.
• In the summer months we proactively make outbound calls to customers to gain appointments.
• Hours will be Monday to Friday 8am-5pm

Skills, Knowledge & Expertise

• Computer literate
• Strong Microsoft Excel skills

Job Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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