Planner

Mears; Dartford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local service provider in Dartford is seeking a Planner to manage admin duties, oversee diary management, and ensure effective communication with operatives and clients. The ideal candidate has planning experience, strong customer service skills, and the ability to work under pressure. Benefits include 25 days annual leave, community volunteering support, and discounts through staff rewards.

Benefits

25 days annual leave plus bank holidays

Annual celebration day

Volunteering leave

Staff perks including discounts

Qualifications

• Experience in planning and diary management.
• Knowledge of building maintenance and customer service.
• Proficiency in computer systems.

Responsibilities

• Manage admin duties and WIP.
• Handle calls and emails from clients and residents.
• Plan operatives' diaries and ensure job completion.

Skills

Previous planning experience

Diary management skills

Building maintenance knowledge

Call centre experience

Strong customer service skills

Ability to work under pressure

Excellent time management

Planning and organizational skills

Proficiency with computerised systems

Strong communication skills

Job description

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As a Planner, you will be working in a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. This local contract covers Redbridge council within the social housing sector.

A Planner within our Dartford branch. Your responsibilities include admin duties, WIP management, handling calls and emails, raising repairs, planning works, ensuring operatives have a full diary of jobs daily, liaising with operatives and sub-contractors, and planning follow-up work, including re-visits to sites.

• Taking calls from clients
• Taking calls from residents
• Confirming materials with operatives to ensure job completion
• Reviewing emergencies to ensure they are addressed by the out-of-hours team
• Booking operatives' diaries at least 2 weeks in advance

Role Criteria:

• Previous planning experience
• Diary management skills
• Building maintenance knowledge
• Call centre experience
• Strong customer service skills
• Ability to work under pressure and handle challenging situations
• Excellent time management, planning, and organizational skills
• Proficiency with computerised systems
• Strong written, verbal, questioning, and interpersonal skills

All roles require entitlement to work in the UK. Mears does not currently offer visa sponsorship.

Candidates must pass relevant DBS/Security checks before employment begins.

Benefits:

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day – a celebration organized by the Executive team
• Volunteering Leave – support for paid community volunteering activities
• Staff perks with Mears Rewards – discounts on groceries, holidays, eye tests, Share Save scheme, and more