Placement Coordinator

Special People; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A care service provider in the City of London is looking for a Care Coordinator to manage client care requests and ensure the best fit between clients and workers. The ideal candidate will excel in communication and organizational skills, have prior experience in healthcare staffing, and be proactive in problem-solving. This role involves maintaining compliance with health regulations and contributing to service improvements.

Qualifications

• Prior experience in placement coordination or healthcare staffing is desirable.
• Understanding of CQC compliance and safeguarding principles.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage client care/support requests from start to finish.
• Proactively match workers to clients/packages.
• Maintain positive relationships with clients, families, and workers.
• Organise shifts and placements.
• Ensure compliance with CQC regulations and internal standards.
• Resolve staffing changes or placement issues.
• Collaborate on new initiatives and business development projects.
• Work towards monthly and quarterly goals.

Skills

Excellent communication and relationship-building skills

Strong organisational and multitasking abilities

Ability to remain calm and solution-focused under pressure

Proactive and innovative

Team player

Experience in placement coordination or healthcare staffing

Job description

About the job

We are seeking an enthusiastic, innovative, and adaptable Care Coordinator to join our team. This role is central to ensuring clients receive the right support from the right workers while maintaining excellent service standards.

Responsibilities

• Care Coordinator – Manage client care/support requests from start to finish, ensuring workers are allocated based on skills, availability, and client preferences.
• Staff Matching – Proactively match workers to clients/packages to ensure the best fit and continuity of care.
• Client & Worker Engagement – Build and maintain positive relationships with clients, their families, and workers.
• Scheduling & Rota Management – Organise shifts and placements to ensure all packages are fully covered.
• Quality & Compliance – Ensure placements comply with CQC regulations, safeguarding policies, and internal standards.
• Problem Solving – Act quickly to resolve last-minute staffing changes or placement issues.
• Project Participation – Collaborate with colleagues and management on new initiatives, service improvements, and business development projects.
• Target Achievement – Work towards agreed monthly and quarterly goals, with performance incentives in place.
• Process Improvement – Identify and implement ways to enhance efficiency, quality, and the client/worker experience.
• Record Management – Keep accurate and up-to-date records in our systems.

Skills & Attributes

• Excellent communication and relationship-building skills.
• Strong organisational and multitasking abilities.
• Ability to remain calm and solution-focused under pressure.
• Proactive, innovative, and willing to take initiative.
• A team player who thrives in a fast-paced environment.
• Previous experience in placement coordination, recruitment, or healthcare staffing is desirable.
• Understanding of CQC compliance and safeguarding principles (training can be provided).