Pharmacy Support Worker Higher Level - Stores and Distribution

East and North Hertfordshire Teaching NHS Trust; Stevenage; On-site; GBP 24,000 - 28,000; Full time

Job summary

A healthcare provider in Stevenage is seeking a Pharmacy Support Worker Higher Level to assist in the daily operations of the Pharmacy department. The successful candidate will supervise the use of automation in stores and ensure the efficient supply and distribution of pharmaceutical products. Applicants must hold an NVQ level 2 in Pharmacy and possess relevant experience. This role offers a chance to be part of an innovative team, focusing on quality service delivery in a fast-paced environment.

Qualifications

• Experience of working in a pharmaceutical related or hospital environment is essential.
• Knowledge of prescription charges and exemptions is beneficial.
• Understanding of equality, diversity, and inclusion is required.

Responsibilities

• Support the Lead Store and Distribution Technician with daily Pharmacy service delivery.
• Supervise the use of automation within Pharmacy stores.
• Assist with the receipt, supply, and distribution of pharmaceutical products.

Skills

Able to use own initiative

Good customer care skills

Able to plan own time

Able to work as part of a team

Education

NVQ level 2 in Pharmacy

Relevant experience as a pharmacy support worker

Job description

East and North Hertfordshire Teaching NHS Trust

Pharmacy Support Worker Higher Level - Stores and Distribution

The closing date is 18 December 2025

We are recruiting for a Pharmacy Support Worker Higher Level Stores & Distribution who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The Pharmacy department is expanding the use of digital technology to support the development of processes providing an innovative approach to the service delivery. We are looking for an enthusiastic and motivated individual to join the team, to support with delivering a quality service to our internal and external customers.

The successful candidate must have a desire to provide a high quality, safe, effective and efficient service to patients. You must be pro‑active, flexible and able to work under pressure to prioritise work both in a team and working alone.

This post will support the Lead Store and Distribution Technician with the day‑to‑day delivery of the Pharmacy Store and Distribution service, which includes the supervision, organisation and training of the local Pharmacy services team.

Applicants must already hold Level 2 Apprenticeship/NVQ Level 2 in Pharmacy Services.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

We are looking for a dedicated individual who has the skills to support and motivate a team; The role includes supervising the use of automation within Pharmacy stores; To assist with the receipt, supply and distribution of pharmaceutical products; to supervise staff of all abilities.

This is an exciting role where the post holder will be at the forefront of training and supervising the use of associated technology. Full training will be provided in the department. You must have a willingness to learn in a fast‑paced environment.

Experience of working in a pharmaceutical related or hospital environment is essential. The applicant must possess an NVQ level 2 in Pharmacy services.

Below is what members of the team had to say about the Pharmacy department:

"Great department to work in - everyone is very friendly, helpful and supportive"

"Friendly, forward thinking department; good emphasis on education and training"

"Friendly, supportive team members. Development opportunities and courses are provided"

About us

At East and North Hertfordshire NHS Teaching Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford

We have ambitious plans to become an outstanding, patient‑led Trust where dedicated staff provide high‑quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person Specification

Qualifications/Training

• NVQ level 2 in Pharmacy
• Relevant experience as a pharmacy support worker
• Customer care training

Knowledge

• Previous pharmacy or NHS experience
• Proven Supervisory skills
• Working with Customers
• Numerate
• Literate
• Knowledge of pharmacy stock management

Experience

• Experience of dealing with members of the public in a service capacity
• Experience of working as a pharmacy support worker
• Knowledge of prescription charges and exemptions

Skills

• Able to use own initiative
• Able to plan own time
• Able to work as part of a team
• Good customer care skills

Other Requirements

• Organised
• Understanding of, and commitment to, equality, diversity and inclusion
• Role model our Trust values every day

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

East and North Hertfordshire Teaching NHS Trust