Pharmacy Governance Assistant

Boots; Nottingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A well-known pharmacy chain in Nottingham is seeking a Pharmacy Governance Assistant to support the management of pharmacy incidents and complaints. The role involves reviewing incidents, handling administrative tasks, and maintaining professional standards. Candidates should possess or work towards a Pharmacy Advisor qualification, have strong governance knowledge, and proficient communication skills. Competitive benefits package offered including flexible benefits and a generous staff discount.

Benefits

Competitive holiday allowance

Pension scheme

Annual bonus scheme

Enhanced parental leave

Gift card for baby expecting/adopting

Flexible benefits scheme

Employee Assistance Programme

Generous staff discount

Corporate discounts

Learning and development resources

Excellent onsite facilities

Qualifications

• Pharmacy qualification, such as Pharmacy Advisor or willingness to work towards it.
• Good governance knowledge of walk-in dispensing and Care Services.
• Proficient in Microsoft Office programs like Word, Excel, and PowerPoint.
• Articulate written and verbal English communication skills.
• Ability to prioritise and deliver under tight deadlines.

Responsibilities

• Review pharmacy incidents and complaints, highlighting urgent issues.
• Support administrative tasks for the SPO team.
• Understand and create reports via the PIERS system.
• Maintain contact lists and registered professionals.
• Provide compliance advice to colleagues.

Skills

Pharmacy qualification

Good governance and operational knowledge

Good working knowledge of Microsoft Office

Articulate communication skills

Ability to work to tight deadlines

Education

Pharmacy Advisor qualification

Job description

Overview

A permanent position has become available in the Superintendent's Pharmacist's Office, working predominantly to support the management of pharmacy incidents and complaints, as well as getting involved in other administrative tasks to support the rest of the SPO team. We are looking for someone who is Pharmacy Advisor trained as a minimum who would be looking to use their practical skills and knowledge in a central role. This role is a good opportunity for anyone looking to try a Support Office role and gain insights into the SPO team but also build relationships with other colleagues within the Pharmacy function.

About the opportunity

The Pharmacy Governance Assistant will report into the Clinical Governance Specialist and will be part of the Central Professional Standards team within the SPO.

• This role is involved in reviewing the Pharmacy Incident Reporting and Event System (PIERS) to identify urgent pharmacy complaints and incidents and highlighting them to the relevant central SPO team/field team members.
• Support the central SPO team with administrative tasks, such as maintaining field contact lists, outgoing mail, filing, archiving and telephone calls
• There will be the opportunity to understand the PIERS system in more detail by creating daily reports, managing contact lists and extracting data
• The role holder will be expected to make links with the Customer Care team, field teams and internal teams in order to support the management of professional pharmacy complaints and incidents
• Maintain lists of registered professionals; regularly check provisional and temporary GPhC registers
• Provide advice to colleagues where appropriate e.g. regarding registration compliance, CD destruction

About you

• Pharmacy qualification, such as Pharmacy Advisor (preferential) or be prepared to work towards this qualification at the request of the business
• Good governance and operational knowledge of walk-in dispensing, Care Services and Medisure (DDS) (or be prepared to develop this knowledge)
• Good working knowledge of Microsoft Office Programmes such as Word, Excel and PowerPoint
• Must have a good command of the English language, grammar, spelling with articulate communication skills (both written and verbal) and a high concern for order and quality
• Must be able to work to tight deadlines, prioritise effectively and deliver on time, every time

Benefits

• Competitive holiday allowance (with the option to buy more days)
• Boots Retirement Savings Plan pension scheme
• Discretionary annual bonus scheme
• Enhanced Maternity / Paternity / Adoption leave pay
• £100 gift card for colleagues expecting/adopting a baby
• Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, holiday buying, dental cover, life assurance, restaurant discount cards, activity passes and much more (exclusions may apply, eligible roles only)
• Access to our Employee Assistance Programme offering free, independent and confidential counselling and support, 24 hours a day, 7 days a week
• Generous staff discount (with enhanced discounts for Boots brands, Boot Opticians and Boots Hearingcare)
• Access to corporate third-party discounts, including retail, cinema, holidays and more (UK only)
• Access to the Boots Benevolent Fund, a registered charity that offers support to eligible current and former colleagues in the UK, as well as their immediate relatives, at times of financial hardship.
• Access to a range of learning and development resources and programmes
• Excellent onsite facilities including: staff shop, opticians, gym, coffee shops, cafeteria, outdoor seating spaces, dry cleaning service and excellent travel links including on campus bus stops

Why Boots

Our mission is to help everyone to feel good. This starts internally - with every colleague and every team. In our stores and pharmacies, our warehouses and our Support Office, we work together, putting our customers first and our colleagues at the heart of everything we do. We aim to attract, develop and retain the best people, with a huge range of opportunities for you to continue to grow with us... just bring your passion and commitment and we'll do the rest.

Diversity, equity and inclusion at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

What's next?

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.