Personal Injury Claims Adjuster - Employer & Public Liability

QBE Europe; Leeds; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading insurance company is seeking a Personal Injury Claims Adjuster in Leeds. This hybrid role involves investigating and resolving claims while communicating effectively with stakeholders. Candidates should possess strong investigative skills and experience with policy coverage. The position offers flexibility and a commitment to diversity and inclusion.

Benefits

30 days holiday

Flexible working hours

10% employer pension contribution

Comprehensive private medical insurance

Family-friendly leave policies

Short-term remote work abroad

Qualifications

• Excellent investigative skills required.
• Experience in liability negotiations preferred.
• Effective communication in English essential.

Responsibilities

• Investigate and resolve Casualty Personal Injury claims.
• Identify and investigate coverage issues.
• Manage claims to resolve and settle economically.

Skills

Excellent investigative skills

Proven experience dealing with policy coverage

Experience dealing with liability negotiations

Effective communication skills, written and verbal

Relationship Management skills

Able to effectively use MS Office applications

Job description

Overview

Primary Details Time Type: Full time. Worker Type: Employee. To examine, evaluate and process Claims estimates and paid Claim values in accordance with policy terms and conditions in line with the QBE Claims Philosophy.

Personal Injury Claims Adjuster – Employer & Public liability

Location: Leeds/Hybrid

Your new role

• Investigate and resolve Casualty Personal Injury claims to provide excellent claims handling service with minimal leakage.
• Identify and investigate coverage issues to ensure the company’s liability aligns with its contractual commitments.
• Identify subrogation, contribution, and other recovery issues and ensure these are successfully pursued where appropriate.
• Manage claims and other material claims issues to resolve and settle claims on an economic basis.
• Ensure claims fees and advice are responded to within agreed timeframes to provide good service.
• Respond to internal and external stakeholder requests in accordance with service standards.
• Flag complaints as required and Treat Customers Fairly.
• Maintain knowledge of the claims portfolio and provide information to others on request to support effective monitoring of claims and underwriting decisions.
• Reserve accurately to ensure the company’s liability is always clear.
• Maintain efficient handling of your own caseload to ensure the prompt, timely, and effective handling of claims.

Our Commitment to Diversity

We are committed to creating an inclusive environment where all employees feel welcome and valued. We encourage applications from all backgrounds and are dedicated to supporting our employees\' growth and development.

About you

• Excellent investigative skills
• Proven experience dealing with policy coverage
• Experience dealing with liability negotiations
• Effective communication skills, written and verbal
• Relationship Management skills
• Able to effectively use MS Office applications such as Word, Excel and PowerPoint

At My Best - QBE Benefits

You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. FOR UK ONLY: As well as the benefits below we also offer an extensive choice of other options to suit you!

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet\'s future, as well as your own.
• Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.

To find out more visit our Reward Page.

QBE Awards

Some of the awards QBE is proud to have won, been a finalist for, and shortlisted for include;

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year

Working Dads Employer Awards 2023 Winner: Parental Policies Award

Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee

You can view all our awards here.

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page.

Accessibility

Here at QBE, we are promoting an accessible workplace for all, which is intended to support candidates during the recruitment process. If you require any accommodations, please inform your Talent Acquisition contact.

ESG & Sustainability

At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion targets, and our award-winning impact investment initiative “Premiums4Good”, please visit our Sustainability homepage and read our latest Sustainability Report.

What next?

If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

We believe this is our moment – what if it was yours too?

APPLY NOW and let’s make it

Skills:

Case Management, Claims Administration, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Assessments, Sound Judgment

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.