Personal Development Coach

Response Organisation; Oxford; On-site; GBP 27,000 - 31,000; Full time

Job summary

A mental health support provider located in the United Kingdom is seeking a Personal Development Coach to help residents of their Rapid Rehousing Project. This role involves providing a person-centered approach to support individuals transitioning to permanent housing and managing a caseload of residents. Candidates should have specialized knowledge in housing management and a commitment to mental well-being. The position offers a salary ranging from £27,560 to £30,680 per annum, along with various employee perks like professional development opportunities and annual leave.

Benefits

33 days annual leave

Cycle to Work Scheme

Employee Assistance Plan

Professional qualification sponsorship

Wellbeing hub

Qualifications

• Specialised knowledge in a job-related discipline.
• Experience in supported housing management.
• Understanding of mental health challenges.

Responsibilities

• Support the management of the waiting list and assessments.
• Manage resident caseload and provide support.
• Ensure compliance with housing regulations.

Skills

Empathy

Communication

Literacy

Numeracy

Trauma-informed care

Education

BTEC National Certificate or equivalent

Job description

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living.

Do you have the desire to empower and promote independence and an interest in mental health?

Personal Development Coach - £27,560 - £30,680 per annum

Hours – 37 hours per week, Monday – Friday

Department – Housing

Location – Littlemore, Oxfordshire

What You’ll Be Doing

Response is recruiting for a Personal Development Coach within our Housing Team. The successful candidate will provide a proactive person‑centred approach and support to residents of our Rapid Rehousing Project, helping them into supported accommodation, identifying individual needs, developing and delivering independent living skills programmes, managing engagement and challenging behaviour, and supporting residents as they transition to permanent housing.

Overall Job Responsibility

• Support the Project Lead to manage and monitor the waiting list and assessments.
• Take lead on moving residents in and managing a caseload and supporting other staff caseloads in instances of absence.
• Carry out right‑to‑rent checks with potential residents and ensure residents can sustain accommodation, providing accurate advice and expectations of the projectli>
• Ensure compliance with legal and regulatory requirements in relation to housing management and understanding of tenancy law, expectations and regulations.
• Support and provide relevant guidance to residents to sustain and manage accommodation successfully, addressing needs in a person‑centred approach and documenting all conversations and actions within the database.
• Handle general administrative duties related to housing management, including filing, data entry, and correspondence.
• Assist with scheduling and coordinating meetings, inspections, and other housing‑related activities, ensuring all processes are carried out in line with organisational policies and procedures.
• Provide high‑quality customer service to tenants and prospective tenants, offering advice and support on housing‑related issues, including disputes and maintenance requests.
• Respond to and log incidents from residents, benefit notifications, complaints and queries, and pass them on to the relevant person(s).

The Successful Applicant

• Specialised knowledge of a function, trade or craft acquired through advanced formal training (BTEC National Certificate/ONC level or 'A' Levels or Scottish Highers in a job‑related discipline, or training to City & Guilds level 3 or NVQ‑3).
• Knowledge of benefit and assessments.
• Experience in a supported housing management setting and ability to deliver positive outcomes.
• Experience of rent accounting.
• Experience of providing trauma‑informed care in challenging situations.
• Understanding of the homeless pathway.
• Understanding of mental health and its challenges and barriers.
• Understanding of housing and tenancy regulations and law.
• Empathetic, honest and reliable, with the ability to handle sensitive information with discretion.
• Good literacy and numeracy skills.
• Ability to communicate compassionately and positively with colleagues, clients, third parties and members of the public.
• High level of record keeping and accurate communication.
• Able to remain calm when under pressure and demonstrate a resilient manner.
• Knowledge of welfare benefits, safeguarding, risk assessments, referral management, tenancy at risk, and needs assessments.
• A genuine interest in reducing homelessness, improving mental health and well‑being, with a commitment to delivering Response’s mission.

What We Offer

• 33 days annual leave (inclusive of bank holidays)
• Blue Light card and other discounted shopping
• Employee Assistance Plan – access to free counselling
• Cycle to Work Scheme (after probation)
• Enhanced family‑friendly leave
• Flexible and agile working opportunities (role dependent)
• Professional qualification sponsorship and study leave
• £500 refer‑a‑friend bonus scheme
• Optional health cash care plan with savings on prescriptions and treatments
• Wellbeing hub and mental wellbeing support app – approved by NHS
• Free flu jabs
• Free DBS application

If this Personal Development Coach position sounds like the role for you then please apply today! We would love to hear from you. This vacancy may be closed early.

Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All roles require an enhanced DBS check, two references from most recent employers and the right to work in the UK.