Peripatetic Receptionist

Midlands Partnership University NHS Foundation Trust; West Midlands; On-site; GBP 20,000 - 25,000; Part time

Job summary

A regional health services provider in West Midlands is seeking a part-time Administrative Assistant for a vital role managing reception and administrative duties at their Stafford base. Candidates will benefit from a supportive work environment, flexible hours, and comprehensive health benefits. Essential qualifications include NVQ 2 level in office procedures or equivalent experience. Strong communication and IT skills are necessary, along with the capacity to manage multiple tasks efficiently.

Benefits

Excellent NHS Pension scheme

Generous maternity and paternity leave

Options for flexible working

Health and Wellbeing support

Free car parking

Qualifications

• Previous administrative and clerical experience required.
• Experience with data inputting and liaising at all levels.
• Customer interface experience is essential.

Responsibilities

• Carry out general reception duties concerning enquiries.
• Support with room bookings and manage visitors' needs.
• Provide administrative support while maintaining confidentiality.

Skills

IT skills to RSA 2 level

Good communication skills

Organisational skill

Ability to work within a team

Excellent telephone manner

Education

NVQ 2 level in office procedures or equivalent experience

Tools

Word processing software

Job description

Job Summary

Internal vacancy open to employees of North Staffordshire Combined Healthcare NHS Trust, Midlands Partnership University NHS Foundation Trust, University Hospitals of North Midlands NHS Trust (inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service). Vacancy internal only for 7 calendar days from 24/11/2025 to 30/11/2025. After that vacancy will be open externally. Post holder will contribute towards a confidential and efficient reception and administration service communicating with clients and visitors to the site in person, as well as over the telephone. Role based in Stafford Central Clinic but working within Stafford locality.

Main duties

• Carry out general reception duties, responding to enquiries over the telephone and face to face from the public and other professionals.
• Receive on behalf of the Trust, visitors/officials/contractors and dealing with their requirements as necessary.
• Support with room bookings and allocation of rooms as required.
• Taking and relaying messages both verbal and by telephone, prioritising as appropriate.
• Liaison with staff at all levels throughout the Trust.
• Use various clinical systems to support the booking of patients at various clinics/departments.
• Meet and greet and book patients in as required on arrival.
• Provide administrative support to health professionals of a confidential nature including sending sensitive reports under the direction of the Hotel Services Co‑ordinator.
• Data inputting.

Job Details

• Band: 2
• Salary: £24,465 per year (pro‑ra)
• Contract: Permanent
• Working pattern: Part‑time
• Reference number: 301-BK-25-7379099
• Job location: Greyfriars Therapy Centre, Unit 12, Greyfriars Business Park, Frank Foley Way, Stafford, ST16 2ST
• Date posted: 24 November 2025

About Us

• Supporting your career development and progression
• Excellent NHS Pension scheme
• Generous maternity, paternity and adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car – fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccinations every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

Person Specification

Essential qualifications and training

• IT skills to RSA 2 level
• Educated to NVQ 2 level in office procedures (or working towards) or equivalent experience
• Good communication skills

Essential experience

• Previous administrative and clerical experience
• Word processing and data inputting experience
• Ability to liaise at all levels
• Customer interface experience
• Problem solving experienceComputer literate

Skills, knowledge & abilities

• An effective written and oral communicator
• Excellent telephone manner
• Enthusiastic, flexible, polite, confident and able to use initiative and work under pressure
• Excellent organisational skill
• Flexible hours of work to ensure continuity of reception function
• Flexible working to ensure continuity during periods of absence
• Ability to work within a team
• Ability to work without supervision
• Ability to focus on a range of issues at any one time.

Desirable

• Experience of working in the NHS
• Understanding of NHS
• Excellent keyboard skills

Visa sponsorship

This role is not eligible for visa sponsorship.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Midlands Partnership NHS Foundation Trust

Address: Greyfriars Therapy Centre, Unit 12, Greyfriars Business Park, Frank Foley Way, Stafford, ST16 2ST

Website: https://www.mpft.nhs.uk