Performance Manager

Thames Water Utilities Limited; Aylesbury; On-site; GBP 47,000; Full time

Job summary

A leading water utility company in Aylesbury is seeking a Performance Manager to oversee the operation of sewage treatment works and manage a team of technicians. The ideal candidate will have experience in operational management within the utility sector, a strong focus on health and safety, and financial management skills. This full-time role offers a salary up to £46,500, excellent benefits, and opportunities for professional development.

Benefits

26 days holiday plus bank holidays

GymPass access

WeCare health services

Paternity and Maternity Leave

Performance-related pay plan

Qualifications

• Previous experience managing operational staff in the utility industry.
• Strong focus on continuous improvement and achieving results.
• Significant process management experience.
• Competence in interpreting complex Excel spreadsheets.

Responsibilities

• Lead Health & Safety culture and ensure compliance.
• Drive improvements in operations and asset management.
• Manage budgetary activities and improve efficiencies.
• Provide exceptional customer service and stakeholder management.

Skills

Management of operational staff

Continuous improvement focus

Process management

Health and safety knowledge

Financial management

IT equipment/system competence

Job description

Job title Performance Manager Ref 42375 Division Asset Operations & Capital Delivery Location Aylesbury - HP19 8RT Contract type Permanent Full/Part-time Full-time Hours 36 hours per week Salary Offering a salary up to £46,500 per annum depending on skills and experience Job grade B Closing date 19/11/2025

We are looking for a Performance Manager to join Thames Water permanently.

You will be working across the geographical area of Aylesbury - HP19 8RT, where you will be responsible for the day-to-day running of up to 15 Sewage Treatment Works, along with managing a small multi-skilled team of up to 12 technicians.

Location - Aylesbury - HP19 8RT

You will operate out of the main site at Aylesbury but will visit other sites, making a driving licence and car ownership essential as you will need to travel throughout your working week.

You will work 36 hours a week, Monday to Friday, along with participating in an out-of-hours rota for escalations and advice, for which you will receive additional payments.

What will you be doing as a Performance Manager?

• You will effectively lead the Health & Safety culture of the team as well as drive and create an environment where good practices are a way of everyday life and total compliance is adhered to.
• With the impact of our operations on the environment being at the forefront of everything we do, you will be tasked to drive improvements in the operations of your sites and the assets within them, looking at ways to change what we do for the better of all parties, mainly our customers and of course, THE ENVIRONMENT.
• Driving the team to achieve optimal performance in terms of work management, along with being responsible for developing the team and introducing new skills and Health & Safety Awareness.
• Managing the budgetary and financial activities of the team and driving efficiencies into the overall operational budget.
• Customer & Stakeholder Management - ensuring exceptional service to our customers with early personal interventions as required.

To thrive in this role, the essential criteria you’ll need are:

• Previous experience managing operational staff with a proven track record of engaging and developing their team, ideally with field-based members within the utility industry.
• Able to demonstrate a strong focus on continuous improvement.
• You will be used to taking the lead and achieving results, ideally within a similar industry.
• Possess significant process management experience and knowledge with strong skills in operations, Health and Safety and Finance.
• Strong understanding of health and safety legislation.
• You will need to be competent in using IT equipment/systems and be able to interpret complex Excel spreadsheets.
• Financial management skills and commercial awareness to be able to demonstrate identifying and achieving financial efficiencies.
• Due to the nature of this role, a full, valid driving licence is needed.

What’s in it for you?

• Offering a salary up to £46,500 per annum, depending on your level of experience.
• 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays)
• GymPass, a free fitness plan and access to several well-being apps for you and up to three family members, as well as discounted plans nationwide.
• WeCare, a variety of health and wellbeing services for you and your family, including up to 10 specialist counselling sessions, 24/7 access to a virtual GP, get fit programmes and access to a nutritionist.
• Benefits on Tap, access to discounts, cashback and instant vouchers.
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay.
• Ongoing performance development reviews to help you be your best and identify growth opportunities.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference in millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process . We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer

Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.