Performance & Engagement Lead

Foundation Recruitment; City Of London; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading recruitment firm is seeking a Retail Performance and Engagement Lead in London to enhance customer experience and maximize sales performance. The ideal candidate will have experience in retail or facilities management, a proven track record in relationship-building, and strong communication skills. This role offers a competitive salary of up to £45,000 plus benefits.

Benefits

Benefits package

Internal progression opportunities

Qualifications

• Experience in retail, property, or facilities management roles.
• Track record of building relationships and improving sales performance.
• Confident communicator with strong influencing and reporting skills.

Responsibilities

• Acting as the main point of contact for retailers and providing support.
• Identifying underperforming retailers and developing action plans.
• Conducting regular retailer visits and competitive benchmarking.

Skills

Relationship building

Sales performance improvement

Communication

Commercial awareness

Health and safety knowledge

Job description

Performance & Engagement Lead

Are you passionate about driving retail performance and building strong occupier relationships?

A landmark mixed-use estate in central London is looking for a Retail Performance and Engagement Lead to support the Senior Retail Manager and deliver world-class service across a diverse retail, F&B, and leisure portfolio.

You’ll work closely with the leadership team to enhance customer experience, maximise sales performance, and drive innovation across the estate.

What you’ll be doing…

• Acting as the main point of contact for retailers and providing support on performance and engagement
• Identifying underperforming retailers and developing SMART action plans to drive results
• Conducting regular retailer visits and competitive benchmarking
• Delivering clear communication across the retail community through updates, meetings, and reporting
• Supporting the Senior Retail Manager with the annual retail strategy and KPI tracking
• Collaborating with marketing, events, and operational teams to deliver impactful initiatives
• Maintaining strong relationships with service partners and ensuring consistent service delivery
• Assisting with service charge budgets and management reporting

Why explore this role?

• Play a key role in one of London’s most prestigious retail destinations
• Join a collaborative and values-led team that champions innovation and sustainability
• Work closely with iconic retail and F&B occupiers
• Shape the retailer experience and contribute to the estate’s ongoing success
• Gain exposure to senior stakeholders and complex multi-use operations
• Join a well established business with internal progression opportunities

To be successful you will need…

• Experience in retail, property, or facilities management roles
• Track record of building relationships and improving sales performance
• Experienced in being a point of escalation for Retailers, clients or service partners
• Knowledge of health and safety and compliance
• Confident communicator with strong influencing and reporting skills
• Commercial awareness and understanding of service charge processes
• Passion for delivering iconic assets and high levels of customer service

Salary

Up to £45,000 + benefits

How to apply

If this sounds like the right opportunity for you, apply directly or email your CV to [e-mail]