Performance and Resourcing Coordinator

Old Moat; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local council in Manchester seeks a Support Worker Supervisor to lead and manage a peripatetic team, ensuring high-quality service and performance standards. Candidates should have management qualifications and be prepared for DBS checks. The role offers competitive benefits including generous leave and a strong pension plan.

Benefits

Generous holiday allowance

Local government pension scheme

Enhanced family leave options

Various discounts with local businesses

Learning and development opportunities

Volunteering leave

Qualifications

• Level 4/5 Line Management qualification or equivalent.
• Pre-placement health assessment (PPHA) clearance required.
• DBS clearance needed.

Responsibilities

• Lead development of a peripatetic team of Support Workers.
• Supervise and manage support staff responsibilities.
• Create and maintain performance dashboards for data-driven service improvements.

Job description

About The Role

Working Hours: 2 x 35 Hours Per Week

Contract Type: Permanent, Full-time

Additional Payments: 6.7% Flexibility Payment, Casual Car User Allowance

Closing Date: 7 October 2025

Closing time: 11.59pm

Interview Method: Face to Face

This Role is Subject to:

Qualification - Level 4/5 Line Management or equivalent or be willing to work towards

Medical Clearance - Pre-placement health assessment (PPHA)

DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request.

Casual Car Documentation - The successful candidate will be a designated Casual Car User which means that car journeys may be necessary on an occasional basis, but are not essential to the role. If you do drive, you must always hold a full valid driving licence and provide your own car for use at work, as well as provide all the appropriate documentation. You will receive an allowance per mile of business use.

Evidence of Conduct in previous employment concerned with the provision of services relating to Health or social care or Children or vulnerable adults

Proof of identity including a recent photograph

Full Employment history

The Performance Team within DSAS is responsible for gathering and maintaining accurate data that will assist with the governance, decision making and process mapping within the service. Current areas of focus, although more will be added as the team develops and grows, are recruitment, training, quality assurance and performance reporting.

The Role Holder Will

• Be involved in and lead on the development of a peripatetic team of Support Workers within the Disability Supported Accommodation Service
• Be involved in and lead on recruitment to the team of Support Workers
• Allocate Support Workers to appropriate shifts where required
• Make decisions on the most appropriate, safest and most viable way to cover Support Worker shifts that may be vacant
• Be involved in the creation, maintenance and development of performance dashboards to help the service use data to improve service provision. The successful candidate will also
• Be involved in the implementation of other systems that are created to aid the service, as well as the potential introduction of any new digital systems introduced to replace existing processes.
• Have supervisory/line management responsibility for the peripatetic team of Support Workers within the Performance Team.
• Line Management duties will involve observations, supervisions, attendance management etc
• Be required to gather data from a variety of sources to input into performance dashboards, which in turn will be used by the Performance Team to create reporting systems for the service.
• Visit properties within DSAS to conduct quality assurance checks, meet with staff and citizens, and identifying areas where improvements can be made.
• Be required to work early and late shifts on a rota basis, and this will also include liaison with staff and the agencies to ensure that shifts are all staffed adequately.
• Be required to maintain accurate training records for courses arranged and following the sessions check and feedback on attendance.
• Have an 'office base' but will also require visits to properties for the assurance checks, and there will be the opportunity for home working on occasions.

About the Candidate

The role holder will:

• Provide and analyse effective and timely reports which meet service needs and identify trends.
• Allocate their team of Support Workers to shifts and maintain records
• Act as line Manager for their team, conduct observations, attendance management, approve leave requests, complete supervisions etc
• Provide regular maintenance and administration to all existing DSAS and SBS Performance Team databases, including: Microsoft Office and Excel, Microsoft Teams, Tanda, Just Roaming, Joined up, Eploy-Recruitment
• Monitor and maintain data quality and take appropriate action as necessary
• Maintain an effective working relationship with external contractors and stakeholders exploring and developing solutions and system functionality to add further value and service efficiency.
• Support colleagues with the use of these systems and will be expected to work across the city as and when required.
• Act as a key member of the team in the provision of a quality, value-added service support.
• Play a key role in the development, maintenance, monitoring and interrogation of effective management information systems to capture essential data to meet the needs of the service.
• Provide high quality, customer focused, flexible and timely support directly contributing to the achievement of objectives of a high quality service. Effectively coordinate project work and lead on specific project work streams to support the delivery of a high quality service

About Us

We’re the local council for one of the UK’s most vibrant and diverse cities.

Working for Manchester isn’t just a job – it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone.

Our Manchester is our vision for a fairer, greener, and healthier city – a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We ‘own it’ and we’re not afraid to try new things
• We’re proud and passionate about Manchester

Benefits we offer

• Generous holiday allowance- Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. You can purchase up to two additional weeks.
• A buzzing pension- You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
• Enhanced parental and carers leave- Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
• Brilliant perks- Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
• Learn and grow- We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
• A Good Employment Charter member- We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support.
• Up to 3 days volunteering leave- Give back to the community with three days pro-rata of paid volunteering leave, in addition to existing benefits.

Creating an Inclusive Team at Manchester City Council

At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.

Support During the Process

• Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
• Accessible Formats: Our ReciteMe tool can be accessed through the Careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.

Guaranteed Assessment Scheme

We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the criteria below:

• Members of the Armed Forces or veterans
• Current or former care leavers
• Have a disability or long-term condition
• If you have completed the GM Elevate (Leadership Development) Programme or any MCC positive action programme

If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the Supporting Statement section of your application.

When You Join Us

We’re a Disability Confident Employer, offering:

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.

For more information about the role or any adjustments, email the inbox: [e-mail]

What we will need from you if you're successful

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.

Pre-Employment Checks

If you are successful in securing a position with us, the pre-employment checks required will depend on the role you’ve applied for. As a guide, these checks may include:

• Proof of Right to Work: You’ll need to provide documentary evidence of your right to work in the UK. Please note, visa sponsorship is not guaranteed for this role.
• References: We’ll require references from your current and previous employer(s).
• Proof of Qualifications: Evidence of qualifications relevant to the role will be required.
• Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role
• Driving Licence: If the role requires driving, we’ll need evidence of your valid driving licence.

These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.

Other relevant information

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

For more information about the role, please ensure that you read the role profile attached.

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