Performance Analyst: Data-Driven Public Services

Capgemini; Telford; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading global technology partner is seeking a Performance Analyst in Telford. The role involves defining performance data, developing dashboards, and delivering insights for digital services. Candidates should have proven experience in performance analysis and proficiency in tools such as Excel and SQL. The position supports collaboration across teams to inform strategic decisions and improve user experience while adhering to agile methodologies. A qualification in performance analysis is desirable.

Benefits

Training and development opportunities

Flexible benefits

Peer recognition portal

Qualifications

• Proven experience in performance analysis within digital service delivery.
• Experience designing and implementing service performance measurement frameworks.
• Proficiency in data analysis tools and visualisation platforms.

Responsibilities

• Define and analyse performance data to assess service effectiveness.
• Develop dashboards to communicate insights to stakeholders.
• Collaborate with teams to embed data-driven decision-making.

Skills

Performance analysis

Data analytics

Agile methodologies

Data visualisation

User-centred design

Education

Relevant performance analysis qualification

Tools

Excel

SQL

Python

R

Power BI

Job description

A leading global technology partner is seeking a Performance Analyst in Telford. The role involves defining performance data, developing dashboards, and delivering insights for digital services. Candidates should have proven experience in performance analysis and proficiency in tools such as Excel and SQL. The position supports collaboration across teams to inform strategic decisions and improve user experience while adhering to agile methodologies. A qualification in performance analysis is desirable.