People Systems & Process Assistant

Gousto; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading food technology company in London is seeking a People Systems & Process Assistant to support ongoing HRIS initiatives. The ideal candidate will coordinate BAU activities, enhance processes, and collaborate closely with the People team to ensure smooth operations. Candidates should possess relevant experience in HR systems, excellent organizational skills, and a proactive approach to problem-solving. This role is office-based with no remote work.

Qualifications

• Experience in a systems/process support role within HR or People Operations.
• Good understanding of core people processes and technology.
• Strong organisational skills to manage multiple priorities.
• Experience with continuous improvement and change management.
• Comfortable with running basic reports and troubleshooting.
• Skilled communicator for explaining processes clearly.
• Collaborative team player able to escalate effectively.
• Calm and focused when dealing with issues.
• Proactive in learning new systems and processes.

Responsibilities

• Execute BAU and continuous improvement activities.
• Act as first point of contact for BAU queries.
• Escalate complex issues to HRIS project team.
• Support workflow coordination for HRIS activities.
• Recommend opportunities to improve processes.
• Support data quality checks and user access management.
• Assist in creating user documentation and training materials.
• Collaborate for BAU process continuity.
• Support testing cycles and provide process insights.

Skills

Systems / process support experience

Understanding of core people processes

Strong organisational skills

Continuous improvement experience

Comfortable with different systems

Skilled communicator

Team player

Calm and solution-focused

Proactive learner

Job description

People Systems & Process Assistant

Employment Type: 12 Month Secondment

Reports into: HRIS Business Analyst

This role is essential to the smooth running of our People systems including our HRIS & ATS! You will work with a wide range of stakeholder across the People Team while driving BAU & Continuous Improvement across our People Tech suite.

Core Responsibilities

• Responsible for execution of BAU and continuous improvement (CI) activities across People processes and systems ensuring smooth operations during the HRIS project period.
• Act as the first point of contact for BAU queries, triaging and coordinating resolution with the appropriate stakeholders.
• Escalate complex issues or critical unplanned changes to the HRIS project team or IT partners ensuring timely and effective resolution.
• Support the HRIS Business Analyst in workflow coordination ensuring BAU activities are managed effectively and dependencies are surfaced.
• Identify and recommend opportunities to improve processes, tools and ways of working, capturing learnings that can inform the HRIS solution.
• Provide support for data quality checks, user access management and system housekeeping tasks.
• Assist in the creation and maintenance of user documentation guides and simple training materials for BAU activities.
• Collaborate with colleagues across the People team to ensure BAU process continuity and effective communication during the transition to the new HRIS.
• Offer ad hoc support to the HRIS project team, e.g., supporting testing cycles or providing process insights.

Who you are

• Experience in a systems / process support role within HR or People Operations.
• Good understanding of core people processes and how they connect with technology.
• Strong organisational skills able to coordinate BAU tasks and manage multiple priorities.
• Experience with continuous improvement activities and change management cycles – identifying issues, capturing requirements and suggesting solutions.
• Comfortable working with different types of systems, including running basic reports, troubleshooting and maintaining functionality.
• Skilled communicator able to triage issues and explain process / system behaviours clearly to stakeholders.
• Collaborative team player confident working with different functions and escalating effectively when needed.
• Calm and solution-focused, particularly when dealing with unplanned or urgent issues.
• Proactive learner able to pick up new systems and processes quickly.

Remote Work: No