People Systems Analyst

Intercom; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading technology company in Greater London is looking for a People Systems Analyst to manage their HRIS platform. This role is critical for ensuring data integrity and system performance, while also providing user support and compliance with data regulations. Candidates should have strong experience with Workday and a solid understanding of HR processes. This position supports hybrid working, combining office and remote flexibility.

Benefits

Competitive salary

Lunch and snacks provided

Pension scheme with match

Health and dental insurance

Flexible paid time off

Paid maternity and paternity leave

Cycle-to-Work Scheme

Qualifications

• 3+ years of experience as a Workday Administrator or in a similar role.
• Strong proficiency with Workday and people systems.
• Ability to translate business requirements into effective HRIS solutions.

Responsibilities

• Administer and maintain the HRIS platform, ensuring data integrity.
• Collaborate with stakeholders to optimize HRIS modules.
• Develop and maintain custom reports for HR metrics.

Skills

HRIS Management

Workday Administration

Project Management

Analytical Skills

Communication Skills

Education

Workday Certification

Bachelor's degree in HR or related field

Tools

Workday

Greenhouse

Lattice

Pave

Job description

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What\'s the opportunity?

Enterprise Systems at Intercom is the organization that enables us to operate to the standards of a high-performing, high-growth, scalable company.

Intercom is seeking an experienced, curious and motivated People Systems Analyst to join our growing Enterprise Systems team. As a People Systems Analyst, you will be responsible for managing and maintaining our HRIS platform, ensuring its optimal performance, and leveraging its capabilities to streamline HR processes. This role will involve collaborating with various stakeholders, providing technical support, and implementing system enhancements to meet the organization\'s evolving HR needs. The People Systems Analyst will play a pivotal role in enhancing HR data accuracy, security, and reporting capabilities. You will report to the Manager of People Systems

What will I be doing?

HRIS Management:

• Administer and maintain the HRIS platform (Workday), ensuring data integrity, system reliability, and smooth functionality. Serve as technical specialist for Workday Core HCM, Payroll, Benefits, Compensation, Absence, Time Tracking, Security, Reporting and Dashboards.
• Manage user access and permissions to ensure data security and privacy compliance.
• Demonstrates understanding with system architectures, process flows, and integrations involving various applications.
• Partner with cross functional teams to gather requirements, design, test, and implement solutions for the business.

User Support:

• Collaborate with partner teams (People and IT teams) to configure and optimize HRIS modules, workflows, and data fields to align with business requirements.
• Provide end-user support, troubleshooting, and issue resolution for Workday-related queries.

Reporting:

• Develop and maintain custom reports, dashboards, and data visualizations to provide insightful HR metrics and analytics to stakeholders.

Compliance and Data Security:

• Ensure HRIS compliance with relevant data protection and privacy regulations (e.g., GDPR, CCPA).
• Monitor and audit HR data regularly to maintain data accuracy and integrity, implementing necessary corrections as needed.
• Stay updated on Workday updates and industry best practices to enhance system security and compliance.

Training and Support:

• Provide training and support to HR staff and end-users on HRIS functionalities and best practices.
• Act as a subject matter expert on HRIS-related inquiries and troubleshoot any technical issues that arise.

System Upgrades and Implementations:

• Support HRIS system upgrades, work with vendors and internal teams to plan and execute the upgrade process smoothly.
• Support the implementation of new HRIS modules or features, ensuring successful adoption and utilization by stakeholders.

What skills do I need?

• Proven experience (typically 3+ years) as a Workday Administrator or in a similar role.
• Strong understanding of HR processes and workflows, with the ability to translate business requirements into HRIS solutions.
• Strong proficiency with Workday and experience with related people systems (Greenhouse, Lattice, Pave, etc).
• Excellent analytical and problem-solving skills, with a keen eye for data accuracy and attention to detail.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Project management skills, capable of handling multiple initiatives and meeting deadlines in a fast-paced environment.
• Workday Certification(s) is highly desirable

As a People Systems Analyst, you will play a pivotal role in leveraging technology to enhance HR processes, empower data-driven decision-making, and drive overall HR efficiency. If you possess a passion for HR technology and are eager to contribute to a forward-thinking organization, we encourage you to apply and be a part of our team.

We are a well-treated bunch, with awesome benefits! If there\'s something important to you that\'s not on this list, talk to us!

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you\u2019re cycling, we\u2019ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too

MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values .

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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