People Services Advisor - Core HR/Talent

Primark Stores Limited; Reading; Hybrid; GBP 30,000 - 38,000; Full time

Job summary

A leading retail company in the UK is seeking a People Services Advisor to provide front-line support on HR queries. The role requires excellent communication skills and a strong understanding of HR processes. Candidates should have prior experience in HR or similar roles, aiming to deliver exceptional customer service while handling various HR transactions. The position also involves collaborating with different teams to ensure efficient service delivery in a dynamic environment.

Qualifications

• Previous experience working in an operational HR role, shared service, or colleague support role.
• Excellent customer service orientation and communication skills.
• Strong understanding of HR processes and policies.
• Ability to resolve issues and process transactions accurately and efficiently.
• Experience with HR systems and technologies and high-volume P&C queries.
• Knowledge of relevant employment legislations.

Responsibilities

• Act as a primary point of contact for P&C queries, providing intelligent support.
• Provide expertise in Talent processes and ensure compliance with policies.
• Respond to P&C queries via various channels with excellent service.
• Resolve moderately complex P&C issues and ensure accurate transactions.
• Coordinate talent process delivery in line with internal policies.
• Work closely with stakeholders to ensure seamless service delivery.

Skills

Customer service orientation

Communication skills

HR processes knowledge

Issue resolution

Experience with HR systems

Knowledge of employment legislation

Job description

People Services Advisor Core HR/Talent

Because we strive to put people first. Culture, our way.

People & Culture at Primark: What’s a career at Primark all about? The positive impact you’re making, the experiences you’re having and the people you’re with. You’re our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way.

Team: The People Service Advisor is responsible for providing first-line support to P&C colleagues and managers on a wide range of P&C queries and transactions. This role involves answering questions, resolving issues, processing transactions, and escalating complex queries to appropriate specialists.

What You’ll Do as a People Services Advisor

In your role, you’ll collaborate with different people across a range of skillsets. Here’s a flavour of your day-to-day:

• Act as a primary point of contact and trusted advisor providing front line support for P&C colleagues and managers, handling a range of P&C queries as a specialist requiring minimal supervision
• Provide subject matter expertise to peers, and process managers in Talent processes, policies, and systems—including learning administration and talent acquisition workflows—ensuring consistent, efficient, and compliant execution of P&C transactions across the employee lifecycle. Collaborate closely with GBS teams to align service delivery with global standards and operational excellence.
• Respond to P&C queries from colleagues and managers through various channels, including phone, email, chat, and self-service portal with excellent customer service
• Using knowledge and expertise resolve moderately complex P&C issues and process transactions accurately and within internal service level agreements, adhering to established policies and procedures.
• In conjunction with GBS partners, take ownership of specific Talent process delivery, such as interview scheduling, offer processing, onboarding coordination, and learning administration, ensuring all transactions are executed accurately, efficiently, and in compliance with internal talent policies, governance frameworks, and external regulatory requirements.
• Work closely with stakeholders across GBS, Payroll, Talent Acquisition, and the Global Process Owner (GPO) to ensure seamless service delivery and alignment with global standards of P&C HR processes and data.

What You’ll Bring

Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role. To thrive in this role, you’ll need:

• Previous experience working in an operational HR role, shared service, or colleague support role
• Excellent customer service orientation and communication skills
• Strong understanding of HR processes and policies
• Ability to resolve issues and process transactions accurately and efficiently
• Experience with HR systems and technologies and high-volume P&C queries
• Knowledge of relevant employment legislations

Does this sound like you? Great, because we can’t wait to see what you’ll bring. You’ll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we’re excited about our future - and we’re excited to develop yours.

About Primark

At Primark, people matter. They’re the beating heart of our business and the reason we’ve grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we\'re Caring and always strive to put people first. We\'re also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together.

If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.

All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss.

#LI-SF1 #Hybrid