People Operations Manager (HR Manager)

ZipRecruiter; Liverpool; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A growing community-focused organisation in Liverpool is seeking a People Operations Manager to lead a small HR team through transformation. The ideal candidate will have strong HR management experience, overseeing complex ER casework and driving strategic people initiatives. This role includes a generous pension scheme, annual leave, and flexible working arrangements.

Benefits

Generous pension scheme

28 days annual leave

Flexible working arrangements

Childcare allowance

Gym contribution

Qualifications

• Proven HR management experience with complex ER casework expertise.
• Comfortable navigating change and ambiguity.
• Strong coaching and influencing skills.
• Proactive, people-first relationship builder.

Responsibilities

• Lead the People team to ensure high-quality HR service delivery.
• Oversee ER cases and coach advisors on issues.
• Support strategic people initiatives with directorates.
• Drive cultural change and modernisation of processes.

Skills

HR management experience

Complex ER casework

Coaching and influencing skills

Relationship building

Strategic thinking

Job description

Overview

Our organisation is growing and community-focused. We are currently seeking a People Operations Manager to lead a small, passionate HR team through a period of transformation. Excellent fit for an experienced HR Manager with strong knowledge of current employment law and a broad range of experience with complex ER casework management, who thrives in a dynamic environment and enjoys relationship building, coaching and developing others.

What You'll Do

Reporting to the Head of People and managing a team of 4 (3 People Advisors and 1 Administrator), you will support a wide range of people initiatives and operational HR activities including:

• Day-to-day leadership of the People team, ensuring high-quality HR service delivery across the employee lifecycle.
• Oversight of ER cases - coaching advisors on lower-level issues and leading on complex matters.
• Partnering with directorates to support strategic people initiatives.
• Supporting cultural change and modernisation of systems and processes.
• TUPE and change management.
• Supporting wellbeing and engagement during a period of change.
• Driving forward key projects including:
• EDI strategy
• Line Manager Capability Programme
• Behavioural Framework launch
• Employee Engagement tools
• Terms & Conditions review

What You'll Need to Succeed

• Proven HR management experience and complex ER casework expertise.
• Comfortable navigating change and ambiguity.
• Strong coaching and influencing skills.
• Relationship builder with a proactive, people-first approach.
• Able to balance strategic thinking with hands-on delivery.
• Experience in regulated environments is welcomed.

Benefits

• Generous pension scheme (matched up to 8%, + extra 2% employer contribution)
• 28 days annual leave + bank holidays + 3 closed days over Christmas
• Half-day Christmas Eve
• £75/month childcare allowance
• £20/month gym contribution
• Flexible working arrangements (90% remote)
• Opportunity to lead meaningful change in a growing organisation
• Supportive and inclusive team culture

If you're interested in this role, please click 'apply now' to forward an up-to-date copy of your CV or call us directly. If this job isn't quite right for you, but you are interested in looking at an alternative position, please contact us for a confidential discussion regarding other options.

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