People Hub Advisor

Greene King; Hartford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A hospitality services provider in Hartford is looking for a Complaints Handler to manage HR-related queries, respond to reference requests, and assist with documentation. The ideal candidate will have strong administrative skills, knowledge of HR processes, and the ability to prioritize multiple tasks. The role offers competitive pay of £13.07 per hour for full-time permanent positions, with training opportunities available. Work will be Monday to Friday, 37.5 hours weekly.

Benefits

Competitive pay rates

24/7 essential support

Varied working options

Qualifications

• Strong administrative skills coupled with attention to detail.
• Knowledge of HR processes is essential.
• Ability to handle multiple tasks while prioritizing effectively.

Responsibilities

• Manage HR-related queries through generic inboxes.
• Assist in processing honorary contracts and visa extensions.
• Respond to reference requests and ensure paperwork is filed correctly.

Skills

Strong administrative skills and attention to detail

Knowledge of HR processes

Excellent communication skills

Ability to handle multiple tasks

Experience with HR systems

Education

Vocational level 3 qualification or at least 2 years relevant experience

Tools

Trac

ESR

Job description

Complaints Handler – Harlow

• Manage the generic inboxes, responding to HR-related queries on behalf of the division.
• Assist in processing honorary contracts, clinical attachments, and visa extensions.
• Respond to reference requests and produce confirmation of employment letters.
• Ensure all relevant paperwork and documents are accurately filed.
• Support the team in investigating and resolving payroll and other HR-related queries.
• Contribute to training sessions and keep up to date with mandatory training.

Learning & Development

1. In-depth understanding of the roles and responsibilities involved in working within the NHS.
2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times.
3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation.

Qualifications & Experience

• Strong administrative skills and attention to detail.
• Knowledge of HR processes.
• Ability to handle multiple tasks and prioritise effectively.
• Excellent communication skills, with the ability to respond to queries politely and professionally.
• Experience with systems such as Trac, ESR, or similar HR systems desirable.
• Evidence of vocational level 3 qualification or at least 2 years relevant experience.

Benefits

• Competitive pay rates – work this week, get paid next week.
• Essential support when you need it – 24/7 365 days.
• Multi-locational – work across neighbouring Trusts.
• Manage your shifts and timesheets on the go – access your "My Bank" shift portal anywhere, online or via smartphone.
• Varied working options to suit your lifestyle – ad hoc shifts or longer-term placements.
• Training and development opportunities.

People Hub Advisor – KAO Park, London Rd, Harlow

• Administer employment checks, including Right to Work, identification checks, and DBS checks.
• Use systems such as Trac, DBS, ESR, and UK Visas & Immigration Sponsorship Management System to maintain up-to-date records.
• Provide first-line support for queries related to leave, pay, and people.
• Keep up with the essentials and more.
• Build holiday allowance for every shift you work – your work-life balance is important to us.
• Stakeholder pension scheme available – a flexible future for you and yours.

Contract Details

Pay and Duration: £13.07 per hour, placement expected to last up to 6 months; 37.5 hours per week, Monday to Friday, 8:00‑16:00 or 9:00‑17:00.

Employment Terms

Full‑time permanent; 37.5 hours per week.