Peer Mentor Coordinator

The Nelson Trust; Gloucester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A charitable organization supporting women is seeking a Peer Mentor Coordinator to empower women involved in the criminal justice system. The role includes recruiting and supervising volunteers, delivering training, and facilitating peer mentorships. Candidates should have experience with complex needs, excellent communication skills, and a commitment to the organization's values. This position is restricted to female applicants due to the nature of the work, and successful candidates must undergo a DBS check.

Qualifications

• Experience in delivering training and support in emotional health and wellbeing.
• Ability to work under pressure and manage distress.
• Understanding of safeguarding and domestic violence.

Responsibilities

• Coordinate the peer support and mentoring scheme.
• Deliver training courses for peer mentoring.
• Recruits and supervises volunteers.

Skills

Experience working with women with complex needs

Group programme development

Supervisory experience

Strong communication skills

Computer literacy

Job description

Are you passionate about empowering women and supporting positive change? The Nelson Trust is seeking a dedicated Peer Mentor Coordinator to further develop our peer support and mentoring service for women involved in or at risk of involvement in the criminal justice system. As Peer Mentor Coordinator, you will recruit, induct, and supervise Peer Mentor Volunteers, providing advice, guidance, and emotional support. You'll facilitate peer matches, deliver training, and oversee regular progress reviews. Working closely with previous service users, you'll help them build on their skills and support others through our innovative Women's Centre service.

Responsibilities

• Coordinate the peer support/mentor scheme, including training and supervision
• Deliver Peer Mentoring/Peer Support training courses
• Promote the service internally and externally, building relationships to ensure project success
• Work with HR to coordinate DBS checks for mentors
• Recruit, select, and support volunteers/mentors towards mentoring qualifications
• Facilitate peer mentor matches and review progress
• Conduct risk assessments to ensure safety
• Support mentors' professional development and positive exit plans
• Develop referral pathways and produce quarterly performance reports
• Ensure safeguarding issues are managed according to policy and statutory requirements
• Refer service users to appropriate services and maintain comprehensive records

Qualifications

• Previous experience working with women with complex needs
• Experience developing and delivering group programmes in emotional health, wellbeing, and relationships
• Supervisory experience
• Car driver with access to a vehicle and willingness to travel
• Awareness of trauma-informed and gender-specific approaches
• Ability to prioritise tasks, manage time, and act on own initiative
• Strong computer literacy and administrative skills
• Understanding of safeguarding, domestic violence, and working with mothers and families
• Excellent interpersonal and communication skills
• Ability to work under pressure and manage high levels of distress
• Commitment to The Nelson Trust's ethos and values

Desirable

• Willingness to train as an accredited assessor
• Qualification in Internal Quality Assurance
• Knowledge of local services, women's entitlements, and the benefits system
• Experience developing new projects or programmes

This position may close early if a suitable candidate is appointed. Due to the nature of the work carried out in our Women's Centres, this role is restricted to female applicants only in accordance with the provisions of the occupational requirement (Equality Act 2010, pursuant to Schedule 9, Part 1). This post is exempt from the Rehabilitation of Offenders Act (1974) as it involves access to vulnerable adults and successful applicants will be required to undertake an enhanced level Disclosure & Barring Service Check. We have become known for the quality of our work and ability to provide bespoke care and support services. While we are proud of our achievements so far, we are ambitious and want to continue to grow and diversify our workforce.