PCN Digital Care Coordinator

NHS; Wareham; On-site; GBP 60,000 - 80,000; Part time

Job summary

A local healthcare provider in Wareham is looking for a PCN Digital Care Coordinator to support multi-disciplinary teams in delivering effective patient care. This part-time role involves promoting digital healthcare access, organizing data analysis, and facilitating relationships between practices. Ideal candidates should have experience in healthcare settings, strong communication skills, and proficiency with digital tools like SystmOne. The position offers a competitive hourly rate in a supportive environment.

Qualifications

• Experience working in general practice or healthcare organisation.
• Ability to communicate with various audiences professionally.
• Car driver with access to a car.

Responsibilities

• Identify patients who do not use digital channels for healthcare.
• Assist in delivering service improvements using relevant data.
• Work with colleagues to promote digital inclusion.

Skills

Communication

Organizational skills

Data analysis

Flexibility

Microsoft Office

Education

GCSE level or equivalent

SystmOne experience

Tools

SystmOne

Microsoft Office

Job description

Job Summary

As a PCN Digital Care Coordinator you will be a key member of the Care Coordinator team, focusing on supporting PCN multi‑disciplinary teams to coordinate and deliver effective care for a variety of cohorts of patients.

The successful candidate will need to be organised, self‑motivated, flexible, and comfortable with adapting their workload to respond to changing and conflicting priorities. You will be expected to support the six member practices at any given time, building effective relationships is key to this role and you must adapt to change.

The role will be based at Wareham Health Centre, working 15 hours per week, ideally over three days.

Main duties of the job

Although you will be aligned to supporting Digital services, you will also be required at times to support other services within the PCN such as Early Cancer Care, Diabetes, Pharmacy, FCP, Spirometry and ITs. You may be required to travel to our member practices to support the rollout of digital projects; therefore the post holder must be a car driver, have access to a car, and mileage will be reimbursed at the agreed rates.

You will be provided with a laptop and mobile phone to fulfil the role requirements. Training is a key aspect of this role; the individual must be enrolled in, undertaking, or qualified from the training set out by the Personalised Care Institute. There is also the prospect of opportunistic training to improve and develop your knowledge to support your job outcomes. Full training will be given during an induction.

About Us

Purbeck PCN is made up of six member practices and works closely with the wider locality to improve and enhance patient care. We are committed to delivering an integrated neighbourhood team approach within the community and working to improve patient access to local services, including collaboration with the voluntary sector, mental health services, Help & Care, and Dorset Mind.

Job Details

• Reference number: A2472-26-0002
• Salary: £13 per hour
• Contract: Permanent, part‑time (15 hours per week)
• Location: Wareham Surgery, Streche Road, Wareham, Dorset, BH20 4PG
• Date posted: 13 January 2026

Job Responsibilities

• Work closely with PCN colleagues to identify patients who currently do not use digital channels for healthcare access, promoting digital inclusion and encouraging the wider use of the NHS App.
• Use available data sources to help multidisciplinary teams understand the health and well‑being profiles of our residents and identify specific groups of patients, undertaking searches to find individuals meeting particular criteria (e.g. patients requiring blood pressure monitoring).
• Assist the PCN to deliver improvements to the services we provide our patients with relevant data and data analysis.
• Support the PCN with coding activity appropriately and develop reports to demonstrate PCN activity.
• Assist member practices to engage with hard‑to‑reach populations and reduce health inequalities.
• Take a lead in the deployment of new technologies and education of patients.
• Run regular proactive reports to identify patients who may benefit from new services or new ways of delivering services and ensure appropriate referrals are made.
• Work with colleagues and partner organisations to promote digital inclusion, e.g. by demonstrating to and educating colleagues about how to optimally use digital technologies and data/intelligence.
• Develop social media content for the PCN, including website and Facebook, promoting services and health campaigns.
• Provide data administration support to the PCN Leadership team and member practices as required.
• Support any reasonable requests from the PCN Leadership team.
• Act as an ambassador for the use of digital healthcare technology with both patients and colleagues.
• Support PCN and member practices with handling and data and developing our digital maturityli>
• Support partner practices to maintain and monitor data coding and quality on clinical systems, ensuring coding is compliant and consistent.
• Run system reports and extract data as required by the PCN for activity reporting, using SystmOne clinical system, PCN digital dashboard and other data sources.
• Be a point of contact for digital enquiries and be an active member of the NHS Dorset Digital CoP.
• Under the direction of the PCN Leadership team, support the implementation of digital projects across the PCN and member practices.
• Manage PCN service rota within SystmOne, setting up new rota templates, taking appropriate action for holiday/rota change requests, and housekeeping of the clinical system (task monitoring, auto‑apply rota management and general troubleshooting).
• Oversee the management of the PCN digital inbox, actioning tasks accordingly and signposting where appropriate. Ensure internal processes and procedures are adhered to by all staff members.

Person Specification

Experience – Essential

• Ability to develop and maintain good working relationships and communicate with a variety of audiences in a professional manner.
• Experience working across several locations, autonomously and as part of a wider team.
• Good working knowledge of and experience using SystmOne, including running reports, analysing, and manipulating data and working within appointment systems.
• Effective organisational skills and knowledge of working to time‑plans.
• Intermediate knowledge of Microsoft Office packages (Word, Outlook, PowerPoint, Excel).
• Previous experience working in a similar role with strict guidelines, organising meetings and other aspects of project work.
• Experience of supporting service improvement using data/digital platforms and negotiating with relevant teams.
• Flexibility in approach to tasks undertaken.
• Excellent written, verbal communication and interpersonal skills.
• Ability to use initiative, work independently and as part of a team.
• Car driver and have access to a car.

Experience – Desirable

• Safeguarding Level 3 in Adults & Children & Young People.
• Undertaking training or qualification from a care coordination or health coach course by a recognised Personalised Care Institute provider.
• Experience working in general practice/healthcare organisation.

Qualifications – Essential

• Educated to at least GCSE level or equivalent.
• Experience with SystmOne.
• Good understanding of health and social care.
• Digitally literate with advanced working knowledge of digital systems and processes.
• Proven experience of working with the general public in a similar role.
• Experience of working in a service provision and/or healthcare organisation.

Qualifications – Desirable

• Health and wellbeing qualification or equivalent experience.
• Experience working with vulnerable adults.
• Microsoft applications including MS Teams.
• Project management experience / setting up of a new service.
• Previous experience in a process role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service (formerly CRB) will be required to check for any previous criminal convictions.

Employer Details

Purbeck Primary Care Network, Wareham Surgery, Streche Road, Wareham, Dorset, BH20 4PG
Website: https://www.purbeckpcn.co.uk/