PCN Care co-ordinator

Fareham & Portchester PCN; Fareham; On-site; GBP 19,000 - 21,000; Full time

Job summary

A local healthcare network in Fareham seeks a Care Coordinator to manage patient needs and provide administrative support within the primary care network. Duties include scheduling appointments, assisting with finance administration, and ensuring quality service delivery. Candidates should have experience in primary care and strong communication skills. Salary ranges from £19,000 to £20,147 annually, depending on experience.

Qualifications

• Experience of primary care.
• Experience with finance and bookkeeping.

Responsibilities

• Manage patient needs by coordinating health services and booking appointments.
• Ensure accurate documentation of consultations and treatments.
• Assist PCN Manager with financial data and administration.

Skills

Communication skills

Scheduling

Data entry

Admin support

Financial administration

Job description

Overview

This is an exciting opportunity to join a great team within our PCN.

Job Summary

Toco-ordinate the daily administrative needs of the PCN while supporting the homevisiting service (HVS) and Enhanced access service (EA), providing an efficientservice to all practices within the PCN and provide administrative support tothe PCN Manager or other PCN staff when required.

Care Coordinator - Manage patient needs by talking, meeting, answering queries and booking appointments with patients and practices within the wider PCN teams, including Clinical Pharmacists, Social Prescribers, Home Visiting, and Paramedic teams, and First Contact Physios.

Assist with Scheduling patient treatments or other procedures

Participating in the administrative and professional responsibilities of the PCN team

Ensuring accurate and legible notes of all consultations and treatments are recorded in patients notes

Data entry and coding of patient information pertaining to practice PCN Des & QOF requirements

Support patients to take up training and employment and to access appropriate benefits where eligible via referral to the Social Prescribers and health and wellbeing coach

Provide appropriate coordination and navigation for people and their carers across health and care services, working closely with social prescribers, health and wellbeing coaches, and other primary care professionals.

Main duties of the job

PCN Admin Support

• Attend and minute the PCN monthly meetings circulating minutes to all attendees, once approved by the meeting chair.
• Assist the Clinical Director with any fact finding required
• Support social media and website updates
• Liaise with EMIS over remote access or issues that arise with the system
• Act as second point of contact for support to all PCN/HVS staff with IT issues
• Assist the PCN Manager with the induction of new staff
• Ordering of stationery and medical equipment and uniforms where needed
• Report back any issues with visits or staff, etc
• Support the PCN Manager with the organisation and clinics of the enhanced access service
• Complete service data reports if required
• Submit patient surveys for all PCN services.
• Assist PCN Senior Manager with financial administration of invoices via QuickBooks
• Bookkeeping including regular reconciliation for financial accuracy
• Preparation and submission of monthly financial claims
• Data entry and ongoing maintenance of the PCN finance spreadsheets
• Updating action logs/trackers from board and other meeting agendas and flag outstanding actions to PCN Manager
• Organise the Enhanced access rota, rostering of clinical hours; report any gaps in service provision to PCN Manager
• Add clinics to Emis
• Collation of monthly time sheets for payroll
• Any other duties as required by the PCN Senior Manager

About us

Fareham & Portchester PCN (FPPCN) Comprises 4 practices. This is Fareham Centre Practice, Gudgeheath Lane Surgery, Westlands Medical Centre, and Portchester Practice. We have a patient population of approximately 47,500 with a diverse workforce of Paramedics, Nurses, ANP, General Practice Assistants, Care Coordinators, FCP Physio's, Social Prescribers and a Team of 3 Clinical Pharmacists and 3 Pharmacy Technicians. These are supported by the management and administration teams. We also pride ourselves on the excellent in-house supervision program we have been developing over the past 5 years to ensure maximum support and guidance from the GPs working alongside you. We also put a high value on the well being of our staff and strive to create an inclusive and supportive working environment.

At Fareham and Portchester PCN, we believe in the inherent dignity and worth of every individual. We are committed to fostering a culture that values diversity, promotes inclusivity, and ensures equal opportunities for all, irrespective of race, colour, ethnicity, gender, sexual orientation, gender identity, age, disability, religion, or any other characteristic protected by applicable laws.

Job responsibilities

HVS (In the absence of the HVS Care coordinator):

• Planning the clinical team weekly rota, acting as the point of contact and booking Clinical Staff wishing to work in the service within the agreed rota
• Run the lists daily and allocate visits
• Act as first point of contact for the practices regarding HVS queries
• Arrange cover if any absences occur
• On a weekly basis publish the visit programme to the Practices in the PCN
• Provide daily support to the PCN Manager and clinical team delivering the HVS
• Ensure that all visits undertaken are recorded correctly in the medical records
• Ensure patient feedback surveys are undertaken and uploaded as required by the service
• Undertake the monthly returns to the CCG using the reporting template and case study returns
• Report any absences to the PCN Manager

PCN Admin Support:

• Attend and minute the PCN monthly meetings circulating minutes to all attendees, once approved by the meeting chair.
• Assist the PCN Manager with any PCN related matters.
• Assist the Clinical Director with any fact finding required
• Support social media and website updates
• Liaise with EMIS over remote access or issues that arise with the system
• Act as second point of contact for support to all PCN/HVS staff with IT issues
• Assist the PCN Manager with the induction of new staff
• Ordering of stationery and medical equipment and uniforms where needed
• Report back any issues with visits or staff, etc
• Support the PCN Manager with the organisation and clinics of the enhanced access service
• Complete service data reports if required
• Submit patient surveys for all PCN services.
• Assist PCN Senior Manager with financial administration of invoices via QuickBooks
• Bookkeeping including regular reconciliation for financial accuracy
• Preparation and submission of monthly financial claims
• Data entry and ongoing maintenance of the PCN finance spreadsheets
• Updating action logs/trackers from board and other meeting agendas and flag outstanding actions to PCN Manager
• Organise the Enhanced access rota, rostering of clinical hours; report any gaps in service provision to PCN Manager
• Add clinics to Emis
• Collation of monthly time sheets for payroll
• Any other duties as required by the PCN Senior Manager
• Manage patient needs by talking, meeting, answering queries and booking appointments with patients and practices within the wider PCN teams, including Clinical Pharmacists, Social Prescribers, Home Visiting, and Paramedic teams, and First Contact Physios.
• Assist with Scheduling patient treatments or other procedures
• Participating in the administrative and professional responsibilities of the PCN team
• Ensuring accurate and legible notes of all consultations and treatments are recorded in patients notes
• Data entry and coding of patient information pertaining to practice PCN Des & QOF requirements
• Support patients to take up training and employment and to access appropriate benefits where eligible via referral to the Social Prescribers and health and wellbeing coach
• Provide appropriate coordination and navigation for people and their carers across health and care services, working closely with social prescribers, health and wellbeing coaches, and other primary care professionals
• Attending and participating in PCN and practice meetings as required
• Diary management in liaison with reception staff

Confidentiality:

• In the course of seeking treatment, patients entrusted with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential
• Successful candidate will be required to sign an enhanced confidentiality agreement due to this role
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

• The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures.
• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness
• Undertaking periodic infection control training (minimum annually)
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and Diversity:

• The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: acting in a way that recognizes the importance of people's rights
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a welcoming, non-judgmental manner that respects individuals' circumstances, feelings, priorities and rights

Personal/Professional Development:

• The post-holder will participate in any training programme implemented by the practice as part of this employment
• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others

Quality:

• The post-holder will strive to maintain quality within the practice
• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions
• Contribute to the effectiveness of the team by reflecting on own and team activities
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

• Recognize the importance of effective communication within the team
• Communicate effectively with patients and carers
• Recognize needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

• Apply practice and PCN policies, standards and guidance
• Discuss with other team members how policies, standards and guidelines affect own work
• Participate in audit where appropriate
• Be subject to an enhanced DBS check

Person Specification

Experience

• Experience of Primary care
• Experience with Finance and bookkeeping

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£19,000 to £20,147 a year - Dependant on experience