Payroll Liaison Officer | Moorfields Eye Hospital NHS Foundation Trust

Moorfields Eye Hospital NHS Foundation Trust; City Of London; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading NHS Trust in London is seeking a part-time Payroll Liaison Officer to ensure payroll runs smoothly for staff. The successful candidate will resolve complex payroll queries and work closely with HR and Finance. Requirements include substantial experience with NHS payroll and strong IT skills. Competitive salary and benefits offered.

Benefits

Competitive salary

NHS Pension Scheme

24/7 counselling support

Continuous learning opportunities

Free Pilates classes

Qualifications

• Substantial experience with NHS payroll systems and outsourced providers.
• Expert knowledge of payroll procedures and related legislation.
• Strong IT skills with ESR systems and advanced Excel.

Responsibilities

• Serve as the main contact for payroll accuracy and efficiency.
• Troubleshoot and resolve complex payroll issues.
• Collaborate with HR and Finance on system administration and payroll analytics.

Skills

NHS payroll systems

Payroll legislation knowledge

Advanced Excel skills

Data analysis

Job description

Overview

Make a difference where it matters most. At Moorfields Eye Hospital, we believe that looking after our staff is just as important as looking after our patients. We are seeking a skilled and motivated Payroll Liaison Officer to ensure payroll runs smoothly and accurately across the Trust, directly supporting the experience of our dedicated staff. We are looking for an experienced payroll advisor who is used to working with complex pay queries and prides themselves on providing an excellent level of customer service.

As the Payroll Liaison Officer, you will be the main point of contact between Moorfields and our external payroll provider (SBS) playing a vital role in ensuring timely and accurate payments for our staff, troubleshooting complex payroll issues, and leading process improvements to enhance payroll accuracy and efficiency. This is a part time role (22.5hrs) to support our existing payroll liaison officer. There is a degree of flexibility on when the hours can be worked within the week as long as there is consistent support for any incoming payroll queries.

As a key member of the team, you will work closely with HR, Finance, and operational teams, supporting everything from system administration (ESR, HealthRoster) to overpayment investigations, payroll analytics, and reporting. This is a hands-on role with real impact—ensuring our staff are paid correctly and on time, every time.

Responsibilities

• Serve as the main contact between Moorfields and our external payroll provider (SBS) to ensure timely and accurate payments.
• Troubleshoot complex payroll issues and lead process improvements to enhance payroll accuracy and efficiency.
• Collaborate with HR, Finance, and operational teams on system administration (ESR, HealthRoster) and payroll-related investigations, analytics, and reporting.
• Support overpayment investigations and payroll data analysis to inform decisions.
• Ensure payroll processes comply with NHS terms and conditions, PAYE, NI, SSP, SMP, and related legislation.

Qualifications

• Substantial experience with NHS payroll systems, ESR, and outsourced payroll providers.
• Expert knowledge of payroll procedures, NHS terms and conditions, and payroll legislation (PAYE, NI, SSP, SMP, etc.).
• Strong IT skills, particularly with ESR systems and advanced Excel (pivot tables, macros, conditional formatting).
• Ability to analyse data, solve problems effectively, and communicate complex information clearly to diverse audiences.
• Highly organized, accurate, and able to thrive under pressure while meeting deadlines.

What’s in it for you?

At Moorfields, we invest in you—your growth, your wellbeing, your future. You’ll join a flexible, supportive organisation offering:

• Competitive salary (including high-cost area supplement)
• Membership of the NHS Pension Scheme
• 24/7 independent counselling support
• Career-long learning and development opportunities
• Excellent transport connections
• Access to NHS and Blue Light discount schemes
• Free Pilates classes
• Full support and training to develop your skills
• And so much more! To see the full range of benefits we offer please view our Moorfields benefits leaflet.

Please refer to the job description and personal specification for a full list of responsibilities of the role.

This advert closes on Sunday 5 Oct 2025