Payroll Administrator

JD GROUP; Bury St Edmunds; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading retailer is looking for a Payroll Administrator in Bury St Edmunds. This entry-level role involves supporting the payroll team, maintaining accurate records, and responding to colleague queries. No prior payroll experience is necessary, and full training will be provided. The company offers competitive benefits, including training opportunities and a hybrid work model. Ideal for those wanting to develop a career in payroll or People Services.

Benefits

Staff discount at JD

Discounted JD gym membership

28 days holiday

Pension scheme

Free onsite secure parking

Unlimited fruit, tea, and coffee

Qualifications

• Strong desire to learn and continuously improve.
• Excellent organization and time-management skills.
• Ability to work both independently and as part of a team.

Responsibilities

• Provide administrative support to the Payroll team.
• Maintain and update employee data and payroll records.
• Respond to colleague queries through the ticketing system.

Skills

Attention to detail

Customer service

Microsoft Office (Excel)

Job description

Overview

Job title: Payroll Administrator

Responsible to: Team Leader

Department: People Services

Location: JD Sports Fashion PLC, Hollins Brook Way, Bury, BL9 8RR

Hours: 40 Hours Per Week, Monday to Friday or Sunday to Thursday

JD is a large, fast-moving, and exciting workplace. We pride ourselves on putting people at the centre of everything we do, supporting our colleagues and championing talent across the business. As part of our People Services team, you’ll play an important role in supporting our 30,000+ colleagues across the Group.

The Role

The Payroll Administrator is a key supporting role within the Payroll team. You will help ensure our payrolls run smoothly by completing essential administrative tasks, maintaining accurate colleague and payroll data, and assisting with the day-to-day running of the department.

While you will not process payrolls yourself, you will work closely with Payroll Executives and Team Leaders to support the delivery of a first-class payroll service. You will also respond to colleague queries via our ticketing system, helping to provide clear, helpful information in a timely manner.

This is an excellent entry-level opportunity for someone who enjoys administration, has a strong eye for detail, and wants to build a career within payroll or People Services. No previous payroll experience is required, as full training will be provided.

Key Duties & Responsibilities

• Provide administrative support to the Payroll team to ensure payrolls for over 30,000 colleagues are delivered smoothly.


• Maintain and update employee data, payroll records, and supporting documentation with accuracy.


• Complete a range of payroll and pensions administration tasks, including preparing inputs, filing, record‑keeping, and validation checks.


• Respond to colleague queries through the ticketing system and by phone, ensuring queries are resolved or escalated appropriately.


• Support the upkeep of payroll systems and assist with regular data audits.


• Assist with departmental projects, process improvements, and ongoing initiatives.


• Work collaboratively with Payroll Executives, Payroll Associates, and Team Leaders to ensure deadlines are met.


• Provide clear explanations to colleagues when helping resolve queries, ensuring information is easy to understand.

Desirable Skills

• Previous administration experience (any sector).


• Confidence using Microsoft Office, particularly Excel.


• Strong customer‑service approach.


• Experience working in a fast-paced environment.


• Interest in developing a career in payroll or People Services.

Essential Skills

• A desire to learn and continuously improve.


• Strong attention to detail and accuracy.


• Ability to keep our colleagues at the centre of everything you do.


• Excellent organisation and time‑management skills, with the ability to meet deadlines.


• Clear and confident communication skills.


• Ability to work both independently and as part of a team.


• Adaptability and willingness to support wider team needs.

What Can We Offer You

• Full training from our in-house payroll experts, helping you build skills and experience.


• Opportunities for development and progression within the team and wider business.


• Apprenticeship and funded training opportunities leading to recognised payroll qualifications.


• In-house training to support development of broader skills, including leadership and public speaking.


• Competitive benefits including:




• Staff discount at JD and all our fascias


• Discounted JD gym membership


• 28 days holiday (inclusive of bank holidays), increasing with length of service


• Pension scheme


• Hybrid working, 1 day home, 4 days in the office


• Free onsite secure parking


• Unlimited fruit, tea, and coffee


• On-site subsidised canteen




• Access to wellbeing support through departmental wellbeing champions and wellbeing initiatives.


• Opportunities to volunteer through the JD Foundation.

Diversity & Inclusion

JD values diversity and inclusion and champions a culture where everyone feels valued, included, and celebrated. We support a range of initiatives and networks to ensure all colleagues can thrive.