Payments Implementation Manager - Senior Associate

JPMorgan Chase & Co.; Bournemouth; On-site; GBP 65,000 - 85,000; Full time

Job summary

A leading global financial services firm in Bournemouth is seeking a Payments Implementation Manager - Senior Associate. In this role, you'll oversee onboarding and setup of cash management services for clients, manage multiple projects, and ensure high-quality delivery in collaboration with various internal teams. Strong project management and communication skills are essential to succeed in this dynamic environment.

Qualifications

• Experience with corporate/financial institution clients.
• Strong verbal, written, and interpersonal communication abilities.
• Proven capability in project management methodologies.

Responsibilities

• Oversee client onboarding and setup of cash management services.
• Manage implementation process from kickoff to go-live.
• Collaborate with internal partners for seamless service delivery.

Skills

Client servicing skills

Project management skills

Communication skills

Time management skills

Teamwork

Issue resolution

Job description

Overview

Join our EMEA Client Onboarding & Service (COS) team as a Payments Implementation Manager - Senior Associate, where your expertise in cash management and project management will be pivotal in delivering high-quality client experiences. Collaborate with diverse internal partners to ensure seamless service delivery and contribute to the success of Global Corporate Bank clients. This role offers opportunities for professional growth and the chance to make a significant impact on client relationships and business outcomes.

Responsibilities

• As a Payments Implementation Manager - Senior Associate within the Global Corporate Bank, oversee the onboarding and setup of core cash management services for our global clients.
• Manage the entire implementation process, including client kickoff, project scoping, documentation, service setup, testing, go-live, and transition to Client Services.
• Collaborate with KYC, Sales, Product, Client Service, and various internal functional partners to ensure seamless service delivery and a high-quality client experience.
• Implement global Cash Management solutions of varying size and complexity, primarily in EMEA.
• Project manage multiple deals/projects concurrently as the central point to internal and external customers.
• Partner with Sales, Product, Client Service, Operations and other internal partners to ensure successful project delivery and client experience.
• Develop project plans as agreed for each deal, incorporating the methodology used within the Project Management Team.
• Provide guidance to the client regarding tasks and their roles within the plan.
• Attend and host regular client meetings/calls to review the project against the plan.
• Work with internal and external parties to deliver the solution within minimum time frames.
• Provide accurate and timely implementation statuses and escalate issues that impact the client experience or put the target date at risk.
• Provide support to team colleagues as required.
• Identify and communicate process gaps and improvement opportunities; express willingness to own improvement initiatives; be recognized by partners as a process expert with ability to drive improvements.
• Adhere to JPMorgan Chase department policy and procedures; attend meetings and training as required to continue development and product knowledge.

Required qualifications, capabilities, and skills

• Experience working with corporate and/or financial institutions clients with strong client servicing skills.
• Strong verbal, written, and interpersonal communication skills.
• Project management skills required.
• Proven capability of applying project management methodology to develop an implementation plan and execute deliverables.
• Excellent time management and prioritization skills in a high-pressure, competing-priority work environment.
• Ability to work in a team environment and partner with colleagues.
• Strong interactive personal and communication skills and ability to influence others for positive results.
• Effective issue resolution and escalation skills.
• Excellent English written & verbal communication ability.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.