Payment Investigation Specialist

Visa; Cardiff; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading payment technology company is seeking a Payment Investigations Specialist for its Cardiff office. This hybrid role requires strong analytical and problem-solving skills to investigate and resolve cross border payment issues. Candidates should have at least 2 years of experience in a related field along with a Bachelor's degree. Excellent communication skills and attention to detail are essential. This position offers a dynamic environment with opportunities for collaboration across departments.

Qualifications

• Minimum of 6 months of work experience or a Bachelor's Degree.
• 2+ years of work experience in a similar role.
• Proficient in ISO 20022 messaging standards is a plus.

Responsibilities

• Act as the escalation point for cross border payment-related queries.
• Investigate and resolve cross border payment issues.
• Communicate effectively with internal teams, clients, and partners.

Skills

Analytical skills

Problem-solving

Communication

Attention to Detail

Team Collaboration

Education

Bachelor's degree in Finance, Business, or related field

Tools

Payment processing systems

Relevant software and tools

Job description

The Payment Investigations Specialist will be the primary point of contact for all cross border payment-related queries. This role involves investigating and resolving issues related to cross border payments that have either left our ecosystem or are incoming. The specialist will ensure timely and accurate resolution while maintaining high service standards.

Responsibilities

• Act as the escalation point for cross border payment-related queries across the organization.
• Investigate and resolve cross border payment issues, ensuring compliance with internal policies and external regulations.
• Communicate effectively with internal teams, clients, partners, and suppliers to resolve inquiries.
• Monitor and track cross border payment issues to ensure timely resolution.
• Document all investigation processes and outcomes for future reference.
• Collaborate with other departments to improve payment processes and reduce the occurrence of issues.
• Provide training and support to team members on payment investigation procedures.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Qualifications

• Minimum of 6 months of work experience or a Bachelor's Degree
• 2 or more years of work experience
• Bachelor's degree in Finance, Business, or a related field
• Proven experience in a similar role within the financial services industry
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work under pressure and manage multiple tasks simultaneously
• Familiarity with ISO 20022 messaging standards is a plus
• Proficiency in relevant software and tools
• Experience with payment processing systems
• Knowledge of international payment regulations
• Previous exposure to customer service roles

Key Competencies

• Attention to Detail
• Analytical Thinking
• Problem‑Solving
• Time Management
• Communication
• Team Collaboration

About Visa

Visa is a world leader in payments and technology, with over 259 billion payment transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.