Pay Team Administrator

Daisy Communications; Greater London; On-site; GBP 24,000; Full time

Job summary

A leading telecommunications company in London seeks a Customer Service Representative to provide exceptional support to both sales and support channels. Key responsibilities include resolving customer queries, maintaining compliance with guidelines, and ensuring data accuracy. The ideal candidate will have excellent communication skills, be well-organized, and demonstrate a strong ability to work within a team as well as independently. This full-time position offers various perks including generous holiday and referral bonuses.

Benefits

25 days holiday plus bank holidays

Extra day off on your birthday or marriage

Referral bonus of £500

Professional development and training

Eye care vouchers

Exclusive discounts at over 1200 retailers

Qualifications

• Excellent communication skills; verbal and written.
• Strong team player but able to work independently.
• Must be organized and able to manage tasks efficiently.

Responsibilities

• Provide world-class customer service supporting sales and support channels.
• Resolve customer queries related to banking and terminal issues.
• Ensure data is captured accurately and promptly.

Job description

Salary : 23809.50 per annum

Location : London

Working Hours : Monday to Friday 9 : 00 - 17 : 30 (37.5 hours)

To provide world class customer service while supporting the sales and support channels working within a set KPI. Dealing with daily customer queries and processing changes required whilst engaging internal colleagues suppliers and customers where appropriate.

• Work as part of a team to ensure calls from customer sales and support channels are answered within internal and external compliance guidelines
• Speak and resolve customer queries relating to terminal or banking queries. Raising any changes to relevant partners or merchant banks
• Resolve queries relating to change of bank / change of entity cancellations terminal swap outs
• Ensure all queries are dealt with promptly and professionally
• Ensure data is always captured accurately
• Be vigilant for possible fraudulent activity and if necessary raise a security incident report using the template accessible via the corporate Intranet.
• Periodically review Daisy Security Policies centrally hosted on the Intranet - to ensure full compliance with current legal regulatory and company requirements.
• Carry out any ad hoc assignments as and when required.
• To be compliant with health and safety company policy and legislation.

Qualifications

• Be driven to focus energy and passion on serving our internal & external customers.
• Able to use initiative to find ways to resolve problems and deliver.
• Excellent communications skills; verbal and written.
• Enthusiastic and willingness to learn about Daisy products and adaptable to business change.
• Experience of dealing with customers internal colleagues and suppliers in relation to orders.
• Has a keen eye for detail with a flexible approach to the job in hand.
• The ability to work under pressure and multitask and not drop the ball.
• Must be well organized and able to work to deadlines and manage own tasks efficiently.
• Strong team player but able to work independently and take ownership for own workload

Additional Information

What are the benefits of working at Daisy

Our ethos is simple :

the more you put in the more you get out.

We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted asthe UKs no.1 Telecoms company in 2023.

Heres what we offer :

25 days holiday bank holidays with an extra day for each year of service (up to 30 days!)

An extra day off on your birthday or if youre getting married

500 referral bonus bring great people get rewarded!

Professional development training and support to help you grow

Eye care vouchers and discounted Medicash membership for healthcare savings

Sim deals for you and your family / friends

Exclusive discounts and savings at over 1200 retailers

#LI-Onsite

Remote Work

No

Employment Type

Full-time

Key Skills

B2C,Corporate Strategy,Front Desk Reception,IOS,AV

Department / Functional Area

Operations

Experience

years

Vacancy

1