Patient Support Team Lead — High-Impact, Fast-Paced Care

Montu UK; Winnersh; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A digital health company in Winnersh is seeking a Patient Support Team Lead to oversee a high-performing team that provides patient-centric service. Your role entails coaching and leading the team, managing workflows, and ensuring compliance with regulations. Candidates should have leadership experience in busy environments, excellent communication skills, and a passion for delivering top-quality customer service. This position offers competitive pay, benefits, and opportunities for growth in a supportive environment.

Benefits

Competitive salary

25 days holiday (increasing with tenure)

5% matched pension

Cycle-to-work scheme

Opportunities for development

Qualifications

• Background in health, pharmacy or patient support.
• Proven team leadership experience in a high-volume call centre.
• Experience with chat handling.

Responsibilities

• Lead, coach, and motivate a team of Patient Support Coordinators.
• Oversee daily workflows and task distribution.
• Act as the first line of escalation for complex patient queries.

Skills

Leadership in high volume call center

Customer service focus

Excellent communication skills

Organizational skills

Coaching abilities

Adaptability to change

Job description

A digital health company in Winnersh is seeking a Patient Support Team Lead to oversee a high-performing team that provides patient-centric service. Your role entails coaching and leading the team, managing workflows, and ensuring compliance with regulations. Candidates should have leadership experience in busy environments, excellent communication skills, and a passion for delivering top-quality customer service. This position offers competitive pay, benefits, and opportunities for growth in a supportive environment.