Patient Support Coordinator

Montu UK; Winnersh; Hybrid; GBP 26,000 - 28,000; Full time

Job summary

A leading healthcare company is seeking a Patient Support Coordinator to be the first point of contact for patients with medication-related queries. This role involves clear communication to ensure timely updates on prescriptions and effective collaboration with the pharmacy team. The position offers a salary between £26,000 and £28,000 depending on experience, along with benefits such as 25 days holiday and a competitive pension scheme. The successful candidate will have a strong customer service background and be adept at handling patient concerns in a dynamic environment.

Benefits

25 days holiday plus bank holidays

Competitive pension scheme

Cycle to work scheme

Casual dress

Free food and refreshments

Qualifications

• 2 years plus customer service experience required.
• Understanding of working in a regulated industry preferred.
• Strong IT skills.

Responsibilities

• Assist patients with queries about prescriptions and medications.
• Collaborate with pharmacy team to resolve medication-related issues.
• Document patient interactions in compliance with regulations.

Skills

Customer Service

Attention to Detail

IT Proficiency

Ability to Work Under Pressure

Job description

The Patient Support Coordinator acts as the first point of contact for patients with medication-related queries, ensuring clear communication and efficient resolution to issues related to pharmacy services This role is central to maintaining a seamless patient experience by providing timely updates on prescriptions, addressing concerns and collaborating with the pharmacy team to support the accurate and efficient delivery of medications.

Salary - £28,000 pa

40 hour working week. (5 days - Hybrid)

KEY RESPONSIBILITIES:

• Pharmacy Support: Assist patients with queries about prescriptions, including medication availability, delivery updates and any potential delays.

• Issue resolution: Work closely with the pharmacy team to resolve medication-related issues, ensuring patients are informed and supported throughout the process.

• Communication Facilitation: Serve as a link between the patients, pharmacy and healthcare providers ensuring clear and accurate information is shared.

• Patient Guidance: Provide patients with information about their medications.

• Administration tasks: Accurately record and track patient interactions, ensuring all queries and resolutions are documented in compliance with healthcare regulations.

• Coordination with Pharmacy Dispensers: Collaborate with pharmacy staff to address stock issues

• Escalation management: Identify and escalate complex issues to healthcare professionals and governance as and when needed.

• Collaboration with remotes to action things on site

REQUIREMENTS

• 2 years plus customer service experience

• Working in a healthcare environment advantageous but not essential

• Excellent attention to detail

• Good understanding of working a highly regulated industry and following policies and SOPs

• High level of IT proficiency

• Ability to work under pressure

SALARY & BENEFITS

• £26,000-£28,000 depending on experience

• 25 days holiday plus bank holidays (will increase to 30 days after 1 year)

• Competitive pension scheme - employer contribution up to 5%

• Cycle to work scheme

• Casual dress

• Free food and refreshments