Patient Services Front Desk Receptionist

University Hospitals Bristol and Weston NHS Foundation Trust; Weston-super-Mare; On-site; GBP 20,000 - 25,000; Full time

Job summary

A large healthcare provider in Weston-super-Mare is seeking a Receptionist to deliver high-quality reception services. The ideal candidate will thrive in a supportive, busy environment, managing patient interactions while maintaining confidentiality. Responsibilities include greeting patients, handling communications, and coordinating daily activities to ensure efficient service. This role requires excellent customer service skills, empathy, and the ability to work well under pressure. The position operates across a rotating shift pattern covering 7 days a week.

Qualifications

• Experience in a reception or customer service role preferred.
• Strong communication skills and a friendly demeanor.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Provide high quality reception services and customer care.
• Act as a first point of contact for patients and relatives.
• Organize workload according to departmental demands.

Skills

Customer service skills

Empathy

Ability to work under pressure

Attention to detail

Computer literacy

Job description

A large healthcare provider in Weston-super-Mare is seeking a Receptionist to deliver high-quality reception services. The ideal candidate will thrive in a supportive, busy environment, managing patient interactions while maintaining confidentiality. Responsibilities include greeting patients, handling communications, and coordinating daily activities to ensure efficient service. This role requires excellent customer service skills, empathy, and the ability to work well under pressure. The position operates across a rotating shift pattern covering 7 days a week.