Patient Services Coordinator

Core System; Harlow; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare provider, Core System, is seeking a Patient Services Coordinator to join their contact center team. This role involves managing patient inquiries, coordinating prescription deliveries, and ensuring high-quality customer service. Ideal candidates should display exceptional communication skills and a caring attitude, contributing to the wellbeing of 100,000 patients across the UK.

Benefits

25 days annual leave plus bank holidays

Company bonus scheme

Outstanding training & development programs

Up to £1200 refer-a-friend bonus

Employee assistance program with health and well-being support

Savings and discounts via rewards portal

Qualifications

• Passionate about delivering exceptional customer service.
• Caring and empathetic, comfortable liaising with vulnerable individuals.

Responsibilities

• Manage medication enquiries and book deliveries.
• Coordinate prescriptions and send letters to patients.
• Provide updates to hospitals regarding patient statuses.

Skills

Customer Service

Empathy

Decision Making

Attention to Detail

Job description

About The Role

As a Patient Services Coordinator, you will be part of the patient services team supporting the treatment of 100,000 patients across the UK. Your responsibilities include managing medication enquiries, booking deliveries, and coordinating prescriptions. You will also send letters to patients who could not be contacted and provide updates to hospitals. This role is within our contact centre, making a real difference to people's health by ensuring top-quality customer service. If you have excellent telephone manners and a caring nature, this role is suitable for you.

Site Hours: Monday - Friday 08:00 - 22:00, Saturday 08:00 - 16:00. You may be asked to cover any 7.5-hour shift within these hours.

Interview: After a short telephone interview, suitable candidates will be invited to an assessment evening on Thursday, 19th June from 5 pm. Please note that the assessment evening is by invitation only.

Why Lloyds Clinical?

We offer exciting opportunities across nursing, patient services, compounding, pharmacy, and warehousing, with benefits including:

• 25 days annual leave plus bank holidays
• Company bonus scheme
• Outstanding training & development programs
• Up to £1200 refer-a-friend bonus
• Employee assistance program with health and well-being support
• Savings and discounts via our rewards portal

About You

• Passionate about delivering exceptional customer service
• Ability to make sound judgments and decisions to ensure the best care for patients
• Caring and empathetic, comfortable liaising with vulnerable individuals via telephone
• Capable of working to tight deadlines, meeting targets, and paying attention to detail

This role is commutable from: Harlow, Roydon, Bishops Stortford, Waltham Abbey, Cheshunt, Ware, Epping, North Weald Bassett, Sawbridgeworth, Hoddesdon, Great Amwell, Theydon Bois, Hertford Heath, Enfield, Loughton, Hertford

About Us

With over four decades of experience since 1975, Lloyds Clinical is dedicated to delivering exceptional homecare services to over 100,000 patients across the UK. Our treatments include medication delivery, specialized nursing for complex conditions, and collaborations with NHS, pharmaceutical companies, and private insurers. We are committed to patient care and guided by values of collaboration, accountability, excellence, and continuous improvement.

We are an equal opportunities employer, committed to diversity and inclusion. If you require reasonable adjustments during the recruitment process due to a disability or medical condition, please discuss this with our resourcing team.